Brandy English
West Jefferson ,OH
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
London, OH
09.2013 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Resolved customer complaints regarding product quality or quantity issues.
- Entered patient profile information into computer systems accurately and completely.
Warehouse Worker
Mars Petcare
Hilliard , OH
03.2013 - 09.2013
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
Pharmacy Technician
walmart
London, OH
02.2011 - 03.2013
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Organized work areas so that everything was easily accessible when needed.
Customer Service Desk Associate
Walmart
London, OH
08.2010 - 02.2011
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
- Addressed inquiries from customers in a polite, professional, and efficient manner.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
walmart
London, OH
02.2010 - 08.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
London High School
London, OH06-2008
Skills
- HIPAA
- Pharmacy operations
- Insurance confirmation
- Pharmacist support
- Problem-solving skills
- Pharmacy and customer records management
- FDA and HIPAA compliance
- Billing support
Timeline
Certified Pharmacy Technician
Walmart
09.2013 - Current
Warehouse Worker
Mars Petcare
03.2013 - 09.2013
Pharmacy Technician
walmart
02.2011 - 03.2013
Customer Service Desk Associate
Walmart
08.2010 - 02.2011
Cashier
walmart
02.2010 - 08.2010
High School Diploma -
London High School
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