First-rate Customer service support/sales representative with 15+ years of experience offering outstanding support to users of various levels. Exceptional skills and proven ability to learn and adapt quickly. Looking to apply an extensive customer relations background, technical support, and sales experience to a company looking for a self-starter. Established reputation as sharp customer service representative and highly effective when working with customers to identify and deploy solutions.
Hi, I’m
Brandy Foxe
Spartanburg,SC
Summary
Overview
22
years of professional experience
Work History
Verizon Wireless CorporationGreenville, SC
Sales Consultant
03.2017 - Current
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases increasing monthly sales revenue by 18% within 3 months.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest telecommunications technology innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
SPARTANBURG REGIONAL MEDICAL CENTER
INSURANCE COLLECTOR
12.2012 - 03.2017
Job overview
- Performed insurance research/verification, including telephone and written correspondence with 20 + government payers to resolve billing issues and payments.
- Thoroughly reviewed inpatient/outpatient accounts for accurate coding and billing per department guidelines.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Calculated and corrected adjustments and payments received.
- Prevented impending loss and increased profitability by 22% by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Used coordination and planning skills to achieve results according to schedule
BLUE CROSS BLUE SHEILD OF SCColumbia, SC
Technical Support Specialist
04.2001 - 12.2012
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
FULL SAIL UNIVERSITY
Bachelor of Science from GRAPHIC DESIGN
10.2017
University Overview
Skills
- Limited technical knowledge
- Troubleshooting Network Issues
- Client Development and Retention
- More than 10 years experience telephone/written customer service relations and support
- Typing: 80 WPM
Accomplishments
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Completed intensive training in database fundamentals and software engineering.
Timeline
Sales Consultant
Verizon Wireless Corporation
03.2017 - Current
INSURANCE COLLECTOR
SPARTANBURG REGIONAL MEDICAL CENTER
12.2012 - 03.2017
Technical Support Specialist
BLUE CROSS BLUE SHEILD OF SC
04.2001 - 12.2012
FULL SAIL UNIVERSITY
Bachelor of Science from GRAPHIC DESIGN
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