Brandy Freeman
Buna
Summary
Experienced Administrative Assistant with over 20 years supporting office operations in government, legal, and business environments. Skilled in records management, document preparation, scheduling, and customer service. Proficient in Microsoft Office, Google Workspace, and QuickBooks. Seeking to leverage strong organizational and communication skills to enhance office efficiency and team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
Texas Department of Public Safety - Highway Patrol
Beaumont, TX
09.2022 - Current
- Used Microsoft Office Suite to create and revise documents and presentations.
- Provided cross-coverage support for other administrative personnel.
- Maintained files and filing, keeping sensitive information confidential.
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
- Served as primary point of contact for facilitating operational and administrative inquiries.
Document Control
Mid-America Contractors
Groves, TX
03.2021 - 12.2021
- Applied and provided important documentation for credit accounts with company vendors and certifications.
- Submitted and provided documentation for pre-requisitions for jobs.
- Printed, bound, and submitted job proposals.
- Managed Duns & Bradstreet credit monitoring account.
- Operated and troubleshot office machines, such as photocopiers and scanners.
- Answered telephones, directed calls, and took messages.
- Computed, recorded, and proofread data and other information, such as contracts and agreements.
- Completed work schedules, managed calendars, and arranged appointments.
- Coordinated educational and public outreach programs, such as workshops and classes.
Customer Service/licensed Insurance Agent
Eric Hunt Agency - Farmers Insurance
Kirbyville, TX
07.2020 - 03.2021
- Sold various types of insurance policies to businesses and individuals.
- Called on policyholders to deliver and explain policies, analyze programs, and suggest changes.
- Ensured that policy requirements were fulfilled, including medical exams and forms.
- Calculated premiums and established payment methods.
- Inspected property to decide if it was a good insurance risk.
- Contacted underwriters and submitted products and services.
- Conferred with clients to provide information when claims were made and monitored claims for equitable settlement.
Substitute Teacher
Kirbyville CISD
Kirbyville, TX
08.2018 - 07.2020
- Filled in for teachers and paraprofessionals.
Human Resource Receptionist/Office Floater
Turner Industries
Beaumont, TX
08.2013 - 06.2018
- Greeted persons entering establishment and directed them to specific destinations.
- Transmitted information or documents to customers using computer, mail, or facsimile machine.
- Heard and resolved complaints from customers or the public.
- Filed and maintained records.
- Provided information about establishment, such as location of departments or services.
- Processed and prepared memos, correspondence, and travel vouchers.
- Explained company personnel policies, benefits, and procedures to employees or job applicants.
- Arranged for in-house and external training activities.
- Operated telephone switchboard to answer, screen, or forward calls.
- Kept a current record of staff members' whereabouts and availability.
Education
Associate of Applied Science - Paralegal Studies
Kaplan University
01.2007
BASIC HIGH SCHOOL DIPLOMA - undefined
Hamshire-Fannett High School
Hamshire, TX01.2000
Skills
- Notary
- Adobe Acrobat
- Software Troubleshooting
- Editing and proofreading
- Organizational skills
- Excellent Computer Skills
- Time management
- Records management
- Document Management
Certification
- Paralegal Certificate
- Certified Notary Public
- Driver's License
Timeline
Administrative Assistant III
Texas Department of Public Safety - Highway Patrol
09.2022 - Current
Document Control
Mid-America Contractors
03.2021 - 12.2021
Customer Service/licensed Insurance Agent
Eric Hunt Agency - Farmers Insurance
07.2020 - 03.2021
Substitute Teacher
Kirbyville CISD
08.2018 - 07.2020
Human Resource Receptionist/Office Floater
Turner Industries
08.2013 - 06.2018
Associate of Applied Science - Paralegal Studies
Kaplan University
BASIC HIGH SCHOOL DIPLOMA - undefined
Hamshire-Fannett High School