Brandy Gerard
Madison,WI
Summary
I am a people-oriented, ambitious, hard working professional and servant leadership type who enjoys working with and caring for others to enhance their quality of life. Based on this, I worked as a CNA in an eldercare home assisting with the daily care of the physical and emotional needs of the people who lived there. I also started and managed a successful professional cleaning business for nearly 20 years where I experienced personal fulfillment from helping clients to have a clean and organized living space to enhance the quality of their daily life experience.
Overview
19
19
years of professional experience
Work History
Owner
Beyond The Surface Cleaning
Washington, IL
12.2003 - 02.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
General Studies
Illinois Central College
East Peoria, ILCertified Nursing Assistant (CNA) - Nursing
Apostolic Christian Home
Eureka, ILSkills
- Strategic Planning
- Business Management
- Consulting
- Sales Leadership
- Operations Management
- Verbal and Written Communication
- Relationship Building
- Client Service
- Negotiation
- Customer Relations
- Human Resource Management
- Partnership Development
- Staff Management
Disc Golf, Yoga, Hiking, Camping, Cooking
I have been an active disc golf player and participant in tournaments in Illinois and Iowa. I hope to become a professional disc golf player in the next two years. I also enjoy staying active through daily yoga workouts, hiking, camping, boating, etc. I simply love being outdoors and enjoying nature. I also enjoy cooking many different types of food including Italian and Chinese. I am trying to expand my cooking skills by learning how to cook other types of cuisines in the future.
Timeline
Owner
Beyond The Surface Cleaning
12.2003 - 02.2023
General Studies
Illinois Central College
Certified Nursing Assistant (CNA) - Nursing
Apostolic Christian Home