Brandy Gerard

Madison,WI

Summary

I am a people-oriented, ambitious, hard working professional and servant leadership type who enjoys working with and caring for others to enhance their quality of life. Based on this, I worked as a CNA in an eldercare home assisting with the daily care of the physical and emotional needs of the people who lived there. I also started and managed a successful professional cleaning business for nearly 20 years where I experienced personal fulfillment from helping clients to have a clean and organized living space to enhance the quality of their daily life experience.

Overview

years of professional experience

Work History

Owner

Beyond The Surface Cleaning

12.2003 - 02.2023

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

General Studies

Illinois Central College

East Peoria, IL

Certified Nursing Assistant (CNA) - Nursing

Apostolic Christian Home

Eureka, IL

Skills

Strategic Planning
Business Management
Consulting
Sales Leadership
Operations Management
Verbal and Written Communication
Relationship Building

Client Service
Negotiation
Customer Relations
Human Resource Management
Partnership Development
Staff Management

Disc Golf, Yoga, Hiking, Camping, Cooking

I have been an active disc golf player and participant in tournaments in Illinois and Iowa. I hope to become a professional disc golf player in the next two years. I also enjoy staying active through daily yoga workouts, hiking, camping, boating, etc. I simply love being outdoors and enjoying nature. I also enjoy cooking many different types of food including Italian and Chinese. I am trying to expand my cooking skills by learning how to cook other types of cuisines in the future.

Timeline