Brandy Hamilton
Xenia,OH
Summary
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Dayton VA Medical Center
Dayton, OH
04.2023 - Current
- Assisted with the scheduling of patient appointments and follow-up visits.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
- Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
- Coordinated care plans between various departments of the hospital or clinic setting.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Updated outdated patient information to maintain current records.
- Scheduled appointments for medical procedures and physician consultations with patients.
- Trained new staff on office procedures and electronic health record systems.
- Collaborated with healthcare providers to facilitate patient referrals and follow-ups.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
Office Coordinator
Drayer Physical Therapy Institute LLC
Beavercreek, OH
05.2022 - 04.2023
- Input accurate account data to efficiently update company database and maintain detailed records.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
Education
High School Diploma -
Tecumseh High School
New Carlisle, OH06.2001
Skills
- Care coordination
- Exceptional customer service
- Excellent communication skills
- Approachable
- Friendly
- Reliable
- Strong work ethic
- Multitasking Abilities
- Energetic
- Flexible
- Office equipment proficiency
- Clerical support
- Inbound and Outbound Calling
- High-energy attitude
- HIPAA compliance
- Medical terminology knowledge
- Patient scheduling
- Data entry
- Office Administration
- Correspondence Management
- Project Coordination
- Calendar Management
- Insurance verification
- Electronic health records
- Administrative Support
- Mail handling
- Schedule Coordination
- Client Relations
- Scheduling expertise
- Remote office availability
Timeline
Advanced Medical Support Assistant
Dayton VA Medical Center
04.2023 - Current
Office Coordinator
Drayer Physical Therapy Institute LLC
05.2022 - 04.2023
High School Diploma -
Tecumseh High School