COURTNIE BELLAMY
Roanoke,VA
Summary
Nurturing Advanced Medical Support Assistant experienced in scheduling patient appointments, managing data entry, and resolving patient issues. Achieved effective patient interactions through strong communication skills and efficient time management. Focused on contributing to administrative functions within medical environments and adapting to flexible scheduling needs.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Salem VA Medical Center
SALEM, VA
09.2024 - Current
- Scheduled patient appointments and managed referral processes for optimal care coordination.
- Supported healthcare providers by facilitating patient intake and accurately documenting medical histories to ensure comprehensive patient care.
- Streamlined organization and updating of medical records, enhancing accessibility for healthcare teams.
- Processed health records and maintained confidentiality in accordance with regulations.
- Initiated requests for medical records
- Utilized various software applications daily to perform job tasks
- Managed phone system operations to ensure efficient communication and prompt response to patient inquiries.
- Answer queries about scheduling, benefits, and medical questions
- Held a position as a G6 employee
TEAM LEAD
LEWISGALE MEDICAL CENTER
SALEM, VA
04.2022 - 09.2024
- Trained new employees on company policies, ensuring adherence to standards within the radiology department.
- Conducted monthly evaluations for medical registrars, providing feedback to enhance professional development.
- Developed and implemented streamlined processes for the department, improving workflow efficiency.
- Designed training materials to effectively educate new employees on essential operational guidelines.
- Developed comprehensive training materials for new employees in the radiology department.
CONCIERGE
LEWISGALE MEDICAL CENTER
SALEM, VA
12.2020 - 04.2022
- Welcomed patients and visitors at reception, ensuring a friendly atmosphere.
- Responded to inquiries regarding hospital services and amenities, providing clear information.
- Retrieved patient orders from the system for processing. and input documentation in the radiology system for scheduling, supporting efficient patient flow.
- Coordinated transportation services for patients and families.
- Verified insurance coverage and authorizations, facilitating timely access to necessary medical services.
- Facilitated order retrieval to ensure efficient patient service. and input documentation in the radiology system for scheduling, supporting efficient patient flow.
REGISTRAR
LEWISGALE MEDICAL CENTER
SALEM, VA
10.2019 - 12.2020
- Managed patient registration processes for a busy medical center.
- Coordinated insurance verification and eligibility checks for incoming patients.
- Facilitated the collection of patient data and documentation during admission.
- Registered and scheduled new and existing patients in the Radiology department, ensuring accurate patient flow. Collected and posted copays and account payments, contributing to streamlined financial processes. Verify insurance and updated patient demographic information. Answered high volume of calls, efficiently routing inquiries to appropriate departments to enhance patient experience.
ADMINISTRATIVE ASSISTANT
CHUBB PERSONAL RISK SERVICES
SALEM, VA
10.2019 - 12.2020
- Coordinated schedules and meetings for executives and team members.
- Facilitated scheduling of meetings to ensure effective collaboration among team members and executives and team members.
- Handled incoming communications and prioritized inquiries for timely responses. and directed inquiries to appropriate departments.
- Sorted and labeled files for quick retrieval and compliance with regulations. Maintained records for efficient retrieval and compliance.
SCHEDULAR
BLUE RIDGE CANCER CENTER
ROANOKE, VA
09.2018 - 12.2020
- Coordinated with departments to prevent appointment overlaps, ensuring seamless patient care.
- Maintained medical records for new and existing patients, supporting efficient patient management.
- Managed scheduling conflicts to optimize physician availability and patient access.
- Communicated with patients regarding appointment reminders and changes in schedules.
- Communicated schedule changes effectively throughout the organization.
Education
High School Diploma -
WILLIAM FLEMING HIGH SCHOOL
ROANOKE, VASome College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Medical records administration
- Health information processing
- EHR management
- Patient records maintenance
- Clinical office support
- Regulatory compliance
- HIPAA compliance
- Process improvement
- Workflow optimization
- Team leadership
- Staff onboarding programs
- Problem solving
- Attention to detail
- Care coordination
Timeline
Advanced Medical Support Assistant
Salem VA Medical Center
09.2024 - Current
TEAM LEAD
LEWISGALE MEDICAL CENTER
04.2022 - 09.2024
CONCIERGE
LEWISGALE MEDICAL CENTER
12.2020 - 04.2022
REGISTRAR
LEWISGALE MEDICAL CENTER
10.2019 - 12.2020
ADMINISTRATIVE ASSISTANT
CHUBB PERSONAL RISK SERVICES
10.2019 - 12.2020
SCHEDULAR
BLUE RIDGE CANCER CENTER
09.2018 - 12.2020
High School Diploma -
WILLIAM FLEMING HIGH SCHOOL
Some College (No Degree) - Psychology
Southern New Hampshire University