Brandy Heilman
Sulphur Springs
Summary
Creative worker, server, owner and educator with a strong focus on customer engagement and relationship building. Skilled in adapting lessons and jobs to meet individual needs, ensuring a positive working environment that promotes productivity, friendliness and a willingness to learn and work well with others.
Overview
27
27
years of professional experience
Work History
Substitute Teacher
SSISD
Sulphur Springs, TX
10.2025 - Current
- Adapted lesson plans to meet diverse student needs and learning styles.
- Supported classroom management by maintaining a structured and positive learning environment.
- Assisted in implementing educational activities that engaged students and promoted participation.
- Provided individualized support to students, fostering academic growth and confidence.
Self Employed
Brandy Heilman
Sulphur Springs, TX
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Owner/Operator
Mommy's Little Helper
Sulphur Springs, TX
01.1999 - 01.2018
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency.
- Spoke professionally with customers regarding services.
- Established strong relationships with customers.
- Developed and nurtured lasting customer relationships.
Owner/Operator
Charmin' Chic Boutique
Sulphur Springs, TX
02.2012 - 07.2016
- Developed and implemented effective merchandising strategies to enhance customer engagement.
- Managed inventory control systems to optimize stock levels and minimize waste.
- Oversaw daily operations, ensuring high-quality customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Established strong vendor relationships to negotiate favorable terms and pricing.
- Managed day-to-day business operations; hands on and provided excellent customer service.
Co Owner
Texas Cocktail Lounge
Sulphur Springs, TX
04.2009 - 11.2011
- Managed daily operations, ensuring optimal service quality and guest satisfaction.
- Developed and implemented staff training programs to enhance team performance and customer engagement.
- Coordinated inventory management, minimizing waste and optimizing stock levels for efficient operations.
- Cultivated vendor relationships, negotiating favorable terms to improve product offerings and cost efficiency.
- Led hiring processes, selecting qualified candidates aligned with company culture and operational needs.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Daily involvement with customer service: bartending, waiting tables, and greeting patrons.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Psychology
Texas A&M Commerce TX, US
Commerce, TXAssociate of Science - Psychology
Paris Junior College
Paris, TXHigh School Diploma -
Sulphur Springs High School
Sulphur Springs, TX05-1992
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Creativity in teaching
Accomplishments
- Took all offered shifts to maintain coverage for students
- Dean's List in College
- Who's Who in America
Timeline
Substitute Teacher
SSISD
10.2025 - Current
Self Employed
Brandy Heilman
01.2017 - Current
Owner/Operator
Charmin' Chic Boutique
02.2012 - 07.2016
Co Owner
Texas Cocktail Lounge
04.2009 - 11.2011
Owner/Operator
Mommy's Little Helper
01.1999 - 01.2018
Bachelor of Science - Psychology
Texas A&M Commerce TX, US
Associate of Science - Psychology
Paris Junior College
High School Diploma -
Sulphur Springs High School