Brandy Hilburn
Cantonment,FL
Summary
Dynamic Cake Decorator with a proven track record at Walmart, excelling in custom cake consultations and innovative design creation. Recognized for enhancing customer satisfaction through exceptional communication and attention to detail. Adaptable and reliable, consistently achieving high-quality results under tight deadlines while maintaining food safety standards.
Overview
18
18
years of professional experience
Work History
Cake Decorator
Walmart
Pensacola, FL
09.2008 - Current
- Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
- Assisted in inventory management by tracking supplies and ordering materials as needed.
- Collaborated with team members to ensure timely completion of cake orders during peak hours.
- Maintained cleanliness and organization of decorating stations to comply with safety standards.
- Adapted designs based on customer preferences, demonstrating flexibility and creativity in cake decoration.
- Provided training to new team members on decoration techniques and equipment usage for efficiency.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Replenished bakery items in display cases.
Education
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA05.2000
Skills
Cake decoration
Food handling safety
Precise Hand-eye coordination
Custom cake consultations
Strong communication skills
Stock rotation
Continuous learning and adaptation
Reliable and responsible
Attention to detail
Critical thinking
Timeline
Cake Decorator
Walmart
09.2008 - Current
High School Diploma -
Elizabethtown Area High School