Brandy Holmes
Corona,CA
Summary
Hospitality professional with extensive experience in the restaurant industry, specializing in customer service and staff training. Demonstrated success in resolving complaints and enhancing guest satisfaction through effective communication. Proficient in inventory management and cost control strategies, contributing to operational efficiency in high-pressure settings.
Overview
14
14
years of professional experience
Work History
Server
Bjs Brewhouse
Corona, California
11.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Processed guest orders accurately and efficiently to minimize wait times.
- Recommended menu items to elevate guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Addressed guest concerns promptly, promoting satisfaction during visits.
Assistant Restaurant Manager
TGIFridays
Corona, California
03.2021 - 10.2024
- Managed daily restaurant operations and staff scheduling to optimize efficiency.
- Coordinated training programs for new team members to elevate service standards.
- Implemented promotional strategies that increased customer engagement and enhanced dining experience.
- Resolved customer complaints swiftly to ensure satisfaction and encourage repeat visits.
- Conducted regular staff meetings to communicate objectives and address concerns.
- Provided leadership and direction to restaurant employees, fostering a collaborative environment.
Bartender/Shift Leader
Chili's Bar and Grill
Murrieta, California
01.2012 - 03.2020
- Trained new bartenders on drink preparation and customer service techniques.
- Ensured compliance with regulations governing sale and serving of alcoholic beverages.
- Maintained accurate records of daily transactions, including cash register receipts and liquor inventories.
- Implemented efficient workflows to optimize bar operations during peak hours.
Education
High School Diploma -
Centennial High School
Corona, CA06-1994
Skills
- Customer service and support
- Complaint resolution
- Staff training and scheduling
- Inventory management
- Effective communication
- Problem solving
- Cost control strategies
- Team leadership
Timeline
Server
Bjs Brewhouse
11.2024 - Current
Assistant Restaurant Manager
TGIFridays
03.2021 - 10.2024
Bartender/Shift Leader
Chili's Bar and Grill
01.2012 - 03.2020
High School Diploma -
Centennial High School