Brandy Imel
Summary
Knowledgeable upper-level Manager with over 4 years of experience bringing planning and problem-solving abilities to the team. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Outstanding natural relationship-building and leadership talents used to team up cross functionally to develop better processes and policies for the company.
Overview
10
10
years of professional experience
Work History
FCDC Operations Supervisor
TJX Companies
Cheyenne, WY
06.2024 - Current
- Maintained accurate records of employee attendance and performance reviews.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates within the Distribution Center.
- Implemented new operational procedures, resulting in an increase in process efficiency.
- Supervised warehouse activities in both Inbound and Outbound sides of the business for a team upwards of 80 associates.
- Consulted with managers and peers to resolve problems relating to any operations that would impact the business.
- Actively participated in special projects to enhance the business as well as gain knowledge for myself.
Store Manager II
FedEx Office
Cheyenne, WY
10.2022 - 06.2024
- Forged valuable relationships with essential customers and stakeholders to broaden business networks, thereby identifying novel opportunities. Interacted closely with an array of companies, varying in size from small-scale ventures to prominent establishments, alongside select state and federal government departments.
- Established store identity and implemented strategies to achieve operational performance and sales goals, successfully overcoming previous management missteps.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Promoted to SME Manager for Packing within 7 months, taking on the responsibility of coaching other managers within the district.
Director of Customer Experience
Tandy Leather Factory
Ft. Worth, TX
05.2020 - 12.2021
- Built the new department in the midst of a pandemic, and introduced a new central fulfillment process for filling orders, as well as helped to build a new operating system and training materials for the company.
- Made recommendations for enhancements to communications, tools, capabilities, and product lines to improve customer experience cross-functionally throughout the company.
- Analyzed strategic, core, and support processes, and recommended improvements to streamline processes cross-functionally throughout the company.
- Conducted staff evaluations, and determined promotions, realignments, or reductions in the workforce. Assessed each employee's individual strengths, and delivered mentoring to improve upon skill-level opportunities.
- Managed and improved requirements, training and development, and new program rollout for the new operating system, which rolled out successfully.
Zone Manager
Tandy Leather Factory
Ft. Worth, TX
02.2019 - 05.2020
- Managed, hired and trained high performing store managers while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, inventory and sales.
- Collaborated with internal department heads to determine and establish goals for existing and new staff.
- Managed regional sales staff over 16 locations.
- Actualized strategies to continuously improve customer service, company or brand visibility and product quality provided.
District Manager
Tandy Leather Factory
Nashville, TN
02.2017 - 02.2019
- Led district conference calls with management teams to update and align sales objectives.
- Returned stores to positive profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff, and enhancing training programs.
- Mentored team members by demonstrating best practices for sales and customer service over a district totaling seven locations.
- Created training programs to increase the efficiency and accuracy within the daily routines of store management positions.
Store Manager
Tandy Leather Factory
Amarillo, TX
01.2016 - 02.2017
- Reorganized the sales floor, changing the product layout to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths, and unique training.
- Boosted sales by 24% by effectively cultivating customer rapport, and delivering superior customer service.
- Oversaw inventory tracking, management, and physical inventory counts.
- Implemented training and coached the team on sales techniques to help drive sales.
Education
Associate of Arts - Accounting
University of Phoenix
Online10.2011
Skills
- Compelling leadership skills
- Working knowledge of outbound processes and procedures
- Operations management and complex problem solving
- Inventory management
- Team recruiting, training and development
- Team building and motivation
- Communication skills
- Sound judgment and business sense
- Policy/program/procedure development
- Problem resolution
- Program/process implementation expert
- Work ethic
Timeline
FCDC Operations Supervisor
TJX Companies
06.2024 - Current
Store Manager II
FedEx Office
10.2022 - 06.2024
Director of Customer Experience
Tandy Leather Factory
05.2020 - 12.2021
Zone Manager
Tandy Leather Factory
02.2019 - 05.2020
District Manager
Tandy Leather Factory
02.2017 - 02.2019
Store Manager
Tandy Leather Factory
01.2016 - 02.2017
Associate of Arts - Accounting
University of Phoenix