Brandy Kelso

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Increased sales through effective merchandising strategies and targeted promotions.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing, scheduled staff shifts to ensure proper coverage.
• Maintained a professional demeanor by staying calm when addressing unhappy or angry customers, addressing problems head-on and implementing successful corrective actions.

After Marco's I was afforded the opportunity to be a stay at home Mom with my children for 8 years. My personal situation changed and I opted to go back to work and I have been in The Studio Café since 09/21/2022. I was hired on as a Server, and was quickly promoted to Team Lead…. and just a short while after, promoted to Assistant Manager.

Responsible for opening, closing and training duties. Worked side by side with management to train servers and hold accountability. Processed to go orders and inspected for quality assurance.

I was responsible for hospitality in my section also including overseeing dining room cleanliness, closing duties and procedures. Part of my duties were to take and execute call in orders and making certain the order was fulfilled and correct. I also worked some back of house prepping vegetables and meats for the following day. When a new hire was on-boarded I was responsible for training them on the company's policies and procedures as well as how to cater to our dining room crowd and taking / assembling to go orders.

My server duties were taking care of our guests, keeping my area neat and health code compliant. Iwas trained on upselling items like whole bottle wine sales and bar orders. Restocking al condiments and examining expiration dates using FIFO. Iwas also trained on minor Garde Manger tasks for making side salads and other small items. Iwas responsible for lead server closing duties including cashing out al servers and insuring their receipts, money and tips were correct. It was also my responsibility to inspect their sections before they left to ensure that it was at company standards.

As a server I was held accountable for prompt, courteous customer service. To know the menu and drink menu to help produce upsales. Also to insure that my area was kept tidy and clean to present a welcoming, safe atmosphere. I was also the service trainer and would onboard new employees and train new hires on policies and the company's standards. As a closing server, my tasks were to insure that the restaurant was clean and wrapped for the day, being ready for the next crew in the morning.