Brandy L. Leslie
Cypress,TX
Summary
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices; highly skilled in understanding patient needs resulting in superior customer service and increased patient satisfaction; working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Trusted professional with a proven record of facilitating support services and operations in a face-paced ambulatory surgical center and multi-billion-dollar multi-family real estate asset.
Overview
34
34
years of professional experience
Work History
Patient Surgery Coordinator
Park Ten Surgical Center
Houston, Texas
01.2015 - Current
- Increasing responsibilities in roles, regularly performing duties of patient surgery coordinator, safety officer, and patient care assistant throughout 13-year tenure.
- Manage all aspects of pre-admission processes with scheduled patients including obtaining and reviewing medical history, coordinating surgical clearances, ensuring patients meet ASC guidelines following established protocol for safe surgery experience, thus minimizing same day cancellations.
- Work closely in patient liaison capacity between surgical team including anesthesia, physicians' offices, and patients helping to improve internal and external customer satisfaction.
- Serves as surgery scheduler in coordination with physician’s offices as needed, maintaining efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Facility’s One Medical Passport patient portal expert increasing completed medical history to 100% reducing same day cancellations to less than 1% due to unforeseen contraindications.
- Manages pre-surgical COVID-19 protocols and testing following CDC guidelines directly impacting ability to maintain compliance and safety of patients, surgical team, and staff.
- Assist Senior Management with maintaining state and AAAHC certifications by coordinating and conducting required safety drills, quarterly studies and maintaining proper records and logs.
Patient Care Assistant
Park Ten Surgical Center
Houston, Texas
04.2009 - Current
- Perform medical assistant duties with all aspects of care to over 450 patients per month, as directed by medical or nursing staff. Answer call lights and meet patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries, while supporting patient comfort and safety. Maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintain accurate quarterly inventory counts by ensuring supply depletion via entering medical charts into EMR system, meeting inventory pars and ordering supplies based on daily schedule needs evaluation.
- Keeping records and logs of all controls to ensure compliance with AAAHC Certification.
- Created and maintain all forms including patient chart documents, department logs, patient communications, etc.
Senior Community Manager
Northland Investment Corporation
Houston, TX
01.2005 - 08.2008
- Managed day-to-day operations of 286-unit multi-family community with staff of 7 where success was measured by portfolio performance and resident satisfaction
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Supported four other communities in Houston and surrounding areas conducting property audits, marketing plans, annual budgets, monthly budgetary review/explanations, oversaw capital improvement projects, lease ups, accounts payable, accounts receivable/rent collection, continuing education presentations including Fair Housing and Sexual Harassment
- Served on acquisitions team coordinating and conducting due diligence activities securing assets throughout Texas
- Successfully secured housing, utilities, furniture, food, and supplies for more than 100 families following Hurricane Katrina while navigating federal government paperwork and funding collecting over $40,000 per month per property, resulting in increasing to and maintaining 100% occupancy and significantly increase in revenue and ROI
- Co-authored company Operations Manual
- Created and managed all Master Forms used in daily operations.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
National Customer Service Manager
Northland Investment Corp. (Essex Partners Inc.)
Houston, TX
01.2000 - 08.2005
- Developed National Customer Service Department dedicated to resident retention and resolution for 30-multimillion-dollar assets, servicing over 20,000 residents
- Trained Community Managers nationwide on multifamily real estate law, created and implemented policies and procedures related to resident retention and resolution enabling local community managers to reduce number of escalated conflicts, increase collection of move out debts as well as reduce number of cases lost due to insufficient evidence of charges
- Served on Houston Apartment Association Resident Relations Committee for 8 years, meeting monthly to review and resolve resident issues with communities across region.
Executive Administrative Assistant
Essex Partners, Inc.
Houston, TX
09.1995 - 01.2000
- Served Executive Vice President and 8 Regional Managers responsible for managing national vendor contracts for regional office and communities, accounts payable, expense reports, managing office supplies, liaison to community managers nationwide, preparation of property activity reports, travel coordination, coordinated annual essential education for community managers and staff including Fair Housing and Sexual Harassment
- Coordinated complex annual National Managers' meeting for 30 Community Managers, 8 Regional Managers, 8 Executives, involving multiple presenters. Responsible for arranging all aspects including air & ground travel, remote location arrangements and accommodations, prizes, and promotional giveaways, team building activities, speakers, dinners, awards, and entertainment with a budget of $30,000- $60,000. Documented and distributed meeting notes to identify, analyze and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity. Implemented updated policies and practices for organization and monitored effect.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials. Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips to communities nationwide. Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Master of Business Administration - Health Care Management
Western Governors University
3.2022
BS - Business Administration
Western Governors University
5.2018
AA - Business Administration
Houston Community College
5.2007
Skills
- Administrative Leadership
- Analytical and Critical Thinking
- Capital Projects Management
- Contract Negotiation and Administration
- Internal and External Customer Service
- Inventory and Supply Management
- Operations Management, Operating Cost Tracking, Property Valuation, Pricing Optimization, Sales and Marketing
- Organization and Time Management
- Employee Training and Development
Additional Information
- Employee of the Month – Park Ten Surgical Center 4/2019 and 12/2019
- Excellence Award for Exemplary Work in Business Management - WGU 7/2017
- MBA Capstone Excellence Award - WGU 4/2022
- BLS Certification - 09/2022
- American College of Healthcare Executives
- National Society of Leadership and Success
Timeline
Patient Surgery Coordinator
Park Ten Surgical Center
01.2015 - Current
Patient Care Assistant
Park Ten Surgical Center
04.2009 - Current
Senior Community Manager
Northland Investment Corporation
01.2005 - 08.2008
National Customer Service Manager
Northland Investment Corp. (Essex Partners Inc.)
01.2000 - 08.2005
Executive Administrative Assistant
Essex Partners, Inc.
09.1995 - 01.2000
Master of Business Administration - Health Care Management
Western Governors University
BS - Business Administration
Western Governors University
AA - Business Administration
Houston Community College