Brandy Moore
Ritzville,WA
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers. Careful to maintain client confidentiality. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Branch Supervisor/Teller
Umpqua Bank
Ritzville, WA
09.2017 - 12.2024
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with banking regulations, laws, and policies.
- Promoted new products and services offered by the bank to existing customers.
- Maintained a strong relationship with customers through proactive communication and follow-up activities.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Provided guidance and support to branch staff in daily operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.
Education
Associate of Science - Medical Assistant
Steven’s Henager College
Provo, UT05-2003
Skills
- Cash management
- Customer service
- Conflict resolution
- Transaction processing
- Relationship building
- Teamwork
- Microsoft office
- Adaptability
References
References available upon request.
Timeline
Branch Supervisor/Teller
Umpqua Bank
09.2017 - 12.2024
Associate of Science - Medical Assistant
Steven’s Henager College