Brandy Peterson
Pottstown,PA
Summary
Adept at driving customer satisfaction, I excelled as a Client Services Specialist at Uber/Lyft, earning top-rated status through consistent, unparalleled service. At Transformco, I helped lead material handling with a keen eye for detail and a commitment to safety and enhancing team efficiency. My quality assurance expertise at Berk International showcases my ability to ensure product compliance, embodying flexibility and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Client Services Specialist
Uber/Lyft
05.2022 - Current
- Highly rated, customer service focused ride-share driver
- Safely and efficiently transported customers to their desired location
- Maintained a clean driving record and safe vehicle at all times
- Openly communicated with all customers to ensure they received the highest quality experience
- Designated as a top rated driver with both Uber and Lyft
Material Handler Team Leader
Transformco
06.2018 - 04.2022
- Responsible for coordinating and overseeing the accurate, safe, and efficient movement of materials for order fulfillment into and out of the distribution center
- Openly communicates and works with all fulfillment teams (picking, packing, shipping, and receiving) to achieve daily performance goals
- Assists with team member training and ensures standard safety and operating procedures are used
- Completes random order checks to ensure quality assurance
- Designated as a first responder for any questions or concerns within the distribution center
- Utilizes a solution focused approach to resolve any issues during the shift
- Ensures daily performance paperwork is completed and turned in by all team members
- Provides higher management with a daily shift report
Quality Assurance Specialist
Berk International
05.2018 - 06.2019
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
Education
Clinical And Forensic Psychology
Southern New Hampshire University
Hooksett, NHBIOLOGY
Keene State College
Keene, NHSkills
- Customer Service Focused
- Active Listener
- Detail Oriented
- Open Minded
- Excellent Communicator
- Leads by Example
- Ability to Prioritize Quickly
- Encourages Feedback
- Ability to Stay Calm Under Pressure
- Solution Focused
- Ability to be flexible and Adjust as Needed
Timeline
Client Services Specialist
Uber/Lyft
05.2022 - Current
Material Handler Team Leader
Transformco
06.2018 - 04.2022
Quality Assurance Specialist
Berk International
05.2018 - 06.2019
Clinical And Forensic Psychology
Southern New Hampshire University
BIOLOGY
Keene State College