Personal Health Wellness
Reading, Gardening, Crossword Puzzles
Volunteering with Youth (middle and high school students)
Live Music Performances Concerts
Visiting Museums
Dancing
Arts and Creativity
Deanin Alverio
Reliable Bi-lingual Customer Service Professional
Streamwood,IL
Summary
Dynamic Social Services Outreach Specialist with the City of Rolling Meadows, skilled in exceptional direct customer service, pleasant communication and positive community engagement. Successfully facilitated workshops and represented the organization at industry conferences, enhancing public relations. Bilingual in Spanish, adept at translating and interpreting, while maintaining meticulous records using case management software to provide accurate documentation to ensure quality customer experience.
Overview
2
2
years of professional experience
Work History
Social Services Outreach Specialist
City of Rolling Meadows
01.2023 - Current
- Provide direct customer service, follow up with community residents with social supports, community resource referrals.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Facilitated workshops, trainings, and presentations to educate community members on available resources and services.
- Maintained accurate records of client interactions, progress, and outcomes using case management software for efficient reporting purposes.
- Bi-lingual (Spanish) translate and interpret for customers.
Education
Master of Arts - Organizational Leadership
Judson University
Elgin, IL 05.2001 -
Skills
Exceptional communication
Relationship management
Community engagement
Public relations
Ability to work well under pressure
Adaptable
Willingness to learn
Attention to detail
Computer Knowledgeable
Customer Service Focused
Bilingual (Spanish)
Interests
Timeline
Social Services Outreach Specialist
City of Rolling Meadows
01.2023 - Current
Master of Arts - Organizational Leadership
Judson University
05.2001 -
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