Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Proctor

Ayden

Summary

Dynamic General Manager with a proven track record at Tiebreakers, excelling in team building and operational strategy. Expert in staff recruitment and training, driving efficiency and enhancing customer satisfaction. Successfully implemented cost-reduction initiatives, fostering a collaborative work environment that elevated service quality and employee engagement.

Overview

6
6
years of professional experience

Work History

General Manager

Tiebreakers
Winterville
02.2023 - Current
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Oversaw product development initiatives from concept through completion stages.

General Manager

Doghouse Tavern
Ayden
05.2019 - 02.2024
  • Supervised employees through planning, assignments, and direction.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.

Education

GED -

Columbia High School
Columbia, NC
06-2000

Skills

  • Team building
  • Customer service
  • Staff recruitment
  • Staff management
  • Customer relations
  • Employee development
  • Workflow planning
  • Salary structure/compensation analysis
  • Purchasing
  • Skilled negotiator
  • Loss prevention
  • Training and coaching
  • Vendor negotiations

Timeline

General Manager

Tiebreakers
02.2023 - Current

General Manager

Doghouse Tavern
05.2019 - 02.2024

GED -

Columbia High School

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