Brandy Roberts
SAN ANTONIO,TX
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining workflow at Advanced Women Center. Skilled in phlebotomy and EMR/EHR, coupled with exceptional customer service, ensured optimal clinic efficiency and patient satisfaction. Demonstrated ability to manage high-stress situations and foster strong client relationships, driving positive outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advanced Women Center
10.2022 - Current
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Collected and ran Clia: CTNG & Affirm labs in office, administer depo-provera shots and Rocephin, Tramadol, B12, injections.
- Posted payments and charges to patient accounts and participated in billing processes.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Ordered prescription refills on behalf of existing office patients.
- Prepped all procedures including: Cryo, Colpo, Endosee, Leep, Iud, Biote pellets, Nexplanon
Office Installation Coordinator
Climate Control Heating and Cooling
02.1994 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Provided technical support to installers as needed, ensuring proper execution of complex tasks during the installation process.
Education
GED -
Southern Careers Institute Inc
San Antonio10.2022
Skills
Patient Scheduling
Customer Service
EMR / EHR
Phlebotomy
Procedure Assistance
CPR Certified Aug 2022
Specimens collection and processing
Patient Assessments
Laboratory Specimen Collection
Compassionate caregiver
Appointment Setting
Medical Records Management
OB/GYN procedures
Certification
- PT - Phlebotomy Technician
Timeline
Medical Assistant
Advanced Women Center
10.2022 - Current
Office Installation Coordinator
Climate Control Heating and Cooling
02.1994 - 01.2021
GED -
Southern Careers Institute Inc
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