Brandy Rocca
Allegheny Health Network
Charleroi,PA
26
years of professional experience
Detail-oriented Medical Receptionist with expertise in patient scheduling, HIPAA compliance, and customer service. Proven ability to manage high call volumes while maintaining accurate medical records.
Work History
Medical Receptionist
26 Years 2 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Processed patient registrations and insurance verifications accurately to streamline admissions.
- Assisted patients with inquiries regarding services, ensuring a positive experience.
- Maintained electronic health records, ensuring compliance with regulatory standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Optimized appointment scheduling to maximize doctor availability.
Education
Associate of Science
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
HIPAA compliance
Patient registration
Patient scheduling
Appointment setting
Insurance verification
HIPAA guidelines
Appointment management
Reminder calls
Electronic medical records
Medical charting
Documentation
Co-payment collection
Patient callbacks
Customer service
Organization and time management
Documentation and recordkeeping
Epic systems
Timeline
Medical Receptionist
Allegheny Health Network
10.1998 - 12.2024Read More
Douglas School of Business
Associate of Science
Read More