Summary
Overview
Work History
Education
Timeline
Generic

BRANDY SMITH

Belmont,NC

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

9
9
years of professional experience

Work History

Outreach Specialist/Outreach Services

Levine Cancer Institute
10.2020 - Current
  • Epic Training
  • Exemplify caring and compassionate customer service to create an excellent patient experience
  • Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
  • Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner
  • Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient
  • Assists with patient requests for refills, patient message call backs and test results, if required
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Activities Assistant

Atrium Health
08.2016 - 10.2020
  • Provided a plan of activities appropriate to the needs of the residents
  • Attended Care Plan and Department Head meetings.
  • Served as Interim Activity Director while Activity Director was out on maternity leave from June 2020-October 2020

Customer Service Representative

Answerlive Answering Service, LLC
08.2014 - 11.2015
  • Conferred with 500 customers by telephone to provide information about services and obtained details of complaints
  • Organized detailed office records, schedule and canceled appointments for ten doctor’s offices, using computers to enter, access and search or retrieve data
  • Adhered to all procedures and policies
  • Watched for, recognized, and prevented security risks.

Education

Bachelor of Science - Healthcare Management

Winston Salem State University
Winston Salem, North Carolina
05.2014

Timeline

Outreach Specialist/Outreach Services

Levine Cancer Institute
10.2020 - Current

Activities Assistant

Atrium Health
08.2016 - 10.2020

Customer Service Representative

Answerlive Answering Service, LLC
08.2014 - 11.2015

Bachelor of Science - Healthcare Management

Winston Salem State University

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BRANDY SMITH