Brandy Walker
Irving ,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
CLX Claims Advocate
Lemonade Insurance
06.2025 - Current
- Facilitated claims processing by analyzing customer information and assessing policy coverage.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Trained new staff on claims management software and best practices for customer engagement.
- Collaborated with various departments for efficient claims processing, resulting in quicker resolutions for clients.
- Coordinated with external vendors such as appraisers, mitigation companies to obtain necessary assessments related to client''s damages or losses quickly and accurately.
- Managed a large caseload of claims, ensuring prompt attention to each case and maintaining organized records.
- Assisted in setting reserves for payments. Drafted denial letters and reservation of rights letters. Collaborated with public adjusters on claim handling.
Senior Property Claims Adjuster
Openly Insurance
12.2023 - 05.2025
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Managed Wind/Hail claims for Roofs
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Efficient in Xactimate and Symbility
- Directed claims negotiations within allowable limit of $75,000 and supported successful litigations for advanced issues.
Virtual Property Adjuster
Liberty Mutual
07.2021 - 11.2023
- Investigates claim damages and situation using internal and external resources
- Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
- Determines policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied
- Notifies insured of coverage or any issues
- Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings
- Handles and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy
- Maintained a mentorship for 6 months with Data Analysis and Underwriting Specialist for Commercial and Personal Lines. Shadowed Tenure reps and prep for CPCU Courses.
- Maintains accurate and current communication with insured/claimant
- Determines and negotiates settlement amounts for damages claimed within assigned authority limits
- Makes recommendations to management for settlement amounts outside of authority limits
- Alerts underwriting, marketing and/or risk management regarding questionable risks encountered to ensure potential hazards are clearly documented
- Reviews recommendations for causation, approval / denial made by Independent Adjusters to determine whether to approve / deny the claim
- Approves recommendations for reserve and settlement/payment schedule amounts
- Performs other duties as assigned
Catastrophe Property Claims Adjuster
Allstate Insurance
08.2019 - 06.2021
- Uses high resolution photographs provided by virtual imagery and uses advance video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Conduct a detailed review of the property and write an estimate to capture the extent of damages
- Review policies and investigate coverage decisions that apply to the policy
- Communicate with customers and help them through their claim process in a fast, fair and easy manner
- Negotiate claim settlements with customers in accordance with business unit standard methodologies
- Use data and analytics to tell a story and influence decision making
- Review, evaluate and submit potential underwriting referral actions
- Team Lead in Catastrophe Response Team deployments for Hurricane and Catastrophic events
Subrogation Specialist
Allstate Insurance
09.2015 - 08.2019
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on deductibles.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Customer Service Representative
Capital One Bank
09.2012 - 06.2015
- Take incoming calls in a high call volume environment
- Assist Customer with online issues and log ins
- Assist peers with questions in a training environment
- Took escalated calls from upset customers and deescalated high stressful situations
- Reviewed bank accounts, made stop payments on checks and reviewed QuickBooks accounts
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Arts - General Studies
Northlake Community College
Irving, TX12.2018
High School Diploma - Basic Studies
MacArthur High School
Irving, Texas06.2005
Skills
- Assisted in data analysis to support decision-making processes
- Helped colleagues through training and mentorship activities
- Collaborated with team leadership to foster a cooperative environment
- Applied AI tools for efficient claims processing
- Interacted with customers to improve service satisfaction
- Utilized software tools including CoreLogic, Xactimate, Guidewire, and SnapSheet
Timeline
CLX Claims Advocate
Lemonade Insurance
06.2025 - Current
Senior Property Claims Adjuster
Openly Insurance
12.2023 - 05.2025
Virtual Property Adjuster
Liberty Mutual
07.2021 - 11.2023
Catastrophe Property Claims Adjuster
Allstate Insurance
08.2019 - 06.2021
Subrogation Specialist
Allstate Insurance
09.2015 - 08.2019
Customer Service Representative
Capital One Bank
09.2012 - 06.2015
Associate of Arts - General Studies
Northlake Community College
High School Diploma - Basic Studies
MacArthur High School