Brandy Harris
Columbus,OH
Summary
Customer service professional with over 10 years of experience dedicated to delivering exceptional support and satisfaction. Proven ability to listen actively, provide accurate information, and resolve issues efficiently. Strong communication and problem-solving skills with a track record of exceeding customer expectations. Committed to fostering positive relationships and enhancing customer loyalty. Seeking to contribute to a dynamic, customer-focused organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associate
Lane Bryant
Columbus, OH, USA
08.2024 - Current
- Greet and assist customers in selecting outfits
- Provide product details and address inquiries
- Process online orders and create personalized shopping experiences
Home Health Aide/STNA
Perfect Productions Home Health Care
Worthington, OH, USA
11.2020 - Current
- Assist clients with activities of daily living (ADLs) and mobility support
- Manage medications and perform light housekeeping
Office Assistant
Perfect Productions Home Health Care
Worthington, OH, USA
06.2021 - 08.2023
- Conduct accurate data entry and maintain client records
- Make outbound calls and greet visitors
Health Concierge
Aetna
New Albany, OH, USA
05.2019 - 03.2022
- Advocated for customers through inbound calls regarding benefits and eligibility
Marketing Director
No Scarlet Woman
Columbus, OH, USA
02.2020 - 09.2021
- Developed marketing strategies to enhance nonprofit visibility and engagement
- Achieved a 99% Key Performance Indicator (KPI) rate
Early Preschool Teacher
Primrose of Johnstown Rd
Gahanna, OH, USA
08.2016 - 05.2019
- Maintained assessment records and developed age-appropriate curricula
Owner/Operator
Mrs. Brandy's House of TLC
Fort Belvoir, VA, USA
02.2001 - 08.2012
- Provided a safe environment for children and managed daily operations
Support/Front Desk Associate
Boys and Girls Club
Massillon, OH, USA
08.2007 - 03.2008
- Handled membership registrations and managed a multi-line phone system
Lead Pre-K Teacher
Minnieland Private Day School
Woodbridge, VA, USA
04.2001 - 05.2003
- Developed and led a curriculum for early childhood education
Skills
- Customer Service
- Conflict Management
- Problem Solving
- Microsoft Office Suite
- Data Entry
- Cash Handling
- Childcare
- Patient Care
- Front Desk Operations
- Medication Administration
- Organizational Skills
- Multitasking
Certification
- Certified Relationship and Life Coach, 06/01/21, Present
- First Aid and CPR Certification
- Notary Public, 03/01/22, 03/01/27
- STNA (State Tested Nursing Assistant), 02/01/09, 02/01/11
Authorized To Work In Us
True
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Associate
Lane Bryant
08.2024 - Current
Office Assistant
Perfect Productions Home Health Care
06.2021 - 08.2023
Home Health Aide/STNA
Perfect Productions Home Health Care
11.2020 - Current
Marketing Director
No Scarlet Woman
02.2020 - 09.2021
Health Concierge
Aetna
05.2019 - 03.2022
Early Preschool Teacher
Primrose of Johnstown Rd
08.2016 - 05.2019
Support/Front Desk Associate
Boys and Girls Club
08.2007 - 03.2008
Lead Pre-K Teacher
Minnieland Private Day School
04.2001 - 05.2003
Owner/Operator
Mrs. Brandy's House of TLC
02.2001 - 08.2012
- Certified Relationship and Life Coach, 06/01/21, Present
- First Aid and CPR Certification
- Notary Public, 03/01/22, 03/01/27
- STNA (State Tested Nursing Assistant), 02/01/09, 02/01/11