Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Branen Crosby

Allen,TX

Summary

Results-oriented professional with a proven track record in client relationship management and sales strategies at Gritstone Consulting. Expertise in employee training and team collaboration has driven significant performance improvements, consistently exceeding sales targets. A strong work ethic and proactive approach contribute to a dynamic work environment focused on achieving business goals.

Overview

5
5
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
Plano, TX
06.2024 - Current
  • As a server at Firebirds, I provided exceptional service by taking orders, delivering food, and ensuring a memorable dining experience. I trained new employees on menu knowledge, service standards, and company policies. I also specialized in wine pairing, as well as wine service, to enhance guests' meals. I managed multiple tables efficiently, processed payments, and maintained a clean and organized dining area, contributing to a positive, upscale atmosphere.

Server

BJ's Restaurant & Brewhouse
Allen, TX
07.2023 - 06.2024
  • As a server at BJ’s, I provided excellent customer service by taking orders, delivering food and drinks, and ensuring guest satisfaction throughout their dining experience. I efficiently managed multiple tables, processed payments, and handled special requests. I worked closely with the kitchen staff to ensure timely and accurate order delivery, and I promoted menu items and specials to enhance sales. Additionally, I maintained a clean and organized dining area, contributing to a positive and welcoming atmosphere for guests.

Lead Account Manager

Gritstone
Addison, TX
06.2022 - 07.2023
  • During my internship at Gritstone Consulting, I developed and honed my expertise in sales, marketing, and client relations. I collaborated with a dynamic team to deliver tailored marketing strategies, and drive measurable results for Verizon Wireless.
  • My role focused on building strong customer relationships, generating leads, and meeting sales targets through face-to-face interactions.
  • Conducted structured interviews and recorded audio.
  • Observed body language and verbal cues during interviews to assess compatibility with company culture.
  • Developed a comprehensive onboarding program for new hires in order to ensure they are adequately trained.
  • Monitored individual performance metrics such as quota attainment, call volume, customer satisfaction scores.

Sales Associate

H&M Hennes & Mauritz
Allen, TX
02.2022 - 06.2022
  • As a Sales Associate at H&M, I provided exceptional customer service, assisted with product selection, processed transactions, and promoted sales initiatives. I maintained visual standards, organized merchandise, and supported store operations, contributing to a positive shopping experience, and achieving team sales goals.

Cashier

Target
The Woodlands, TX
08.2020 - 05.2021
  • As a cashier at Target, I efficiently processed transactions, handled customer inquiries, and ensured a positive shopping experience. I maintained a clean checkout area, assisted with returns, and promoted Target's RedCard and loyalty programs. I worked collaboratively with the team to manage peak hours and meet customer needs.

Education

High School Diploma -

The Woodlands Christian Academy
The Woodlands, TX
05-2021

BBA - Management

Collin County Community College
Plano, TX

Skills

  • Sales strategies
  • Customer service
  • Client relationship management
  • Employee training
  • Team collaboration
  • Positive and professional
  • Strong work ethic
  • Conflict resolution

Affiliations

  • Trail-running
  • Tennis
  • Videography

Accomplishments

  • 2022 Gritstone Annual Leadership Award - Best Energy
  • The Woodlands Christian Academy 2021 Men's Tennis MVP Award
  • The Woodlands Christian Academy 2021 Tennis Team Captain

References

References available upon request.

Timeline

Server

Firebirds Wood Fired Grill
06.2024 - Current

Server

BJ's Restaurant & Brewhouse
07.2023 - 06.2024

Lead Account Manager

Gritstone
06.2022 - 07.2023

Sales Associate

H&M Hennes & Mauritz
02.2022 - 06.2022

Cashier

Target
08.2020 - 05.2021

High School Diploma -

The Woodlands Christian Academy

BBA - Management

Collin County Community College

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Branen Crosby