Brittany Dennis
Miami
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
2016
2016
years of post-secondary education
Work History
Front Desk Agent
Firstservice Residential
Bicknell
02.2024 - 02.2026
- Welcomed guests and managed check-in and check-out processes efficiently.
- Maintained accurate records of guest information and reservations daily.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Provided concierge services, including local recommendations and transportation arrangements.
- Trained new front desk staff on procedures and customer service expectations.
- Collaborated with team members to ensure a seamless guest experience at all times.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
Cashier Team Lead
Smokeshop
Miami Gardens
10.2020 - 01.2024
- Supervised cashier team to ensure efficient transaction processes.
- Trained new cashiers on POS systems and customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
Front End Supervisor
Winn Dixie Supermarket
Miami
05.2015 - 06.2020
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new employees on customer service standards.
- Managed inventory levels and coordinated stock replenishment activities.
- Organized team schedules to optimize staffing during peak hours.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
Cashier
Macys Department Store
Aventura
01.2014 - 08.2017
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure smooth service flow.
- Handled cash and credit card payments securely.
Cashier
McDonald's
Miami
02.2014 - 06.2016
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of the front counter area.
- Assisted customers with menu selections and special requests.
- Managed drive-thru orders while ensuring quick service times.
- Trained new cashiers on register operation and customer service standards.
- Provided friendly and attentive service to enhance customer experience.
Education
Medical Assistant -
Florida Career College
Miami, FL 02.2021 - 02.2022
North Miami Senior High
Miami, FLSkills
- Guest relations
- Reservation management
- Check-in/check-out procedures
- Concierge services
- Customer relationship management
- Record keeping
- Training and development
- Problem solving
- Attention to detail
- Time management
- Sales techniques
- Bookkeeping
- POS systems
- Problem-solving skills
- File management
- Customer service
- Registration processing
- Guest services
- Administrative support
References
References available upon request.
Timeline
Front Desk Agent
Firstservice Residential
02.2024 - 02.2026
Medical Assistant -
Florida Career College
02.2021 - 02.2022
Cashier Team Lead
Smokeshop
10.2020 - 01.2024
Front End Supervisor
Winn Dixie Supermarket
05.2015 - 06.2020
Cashier
McDonald's
02.2014 - 06.2016
Cashier
Macys Department Store
01.2014 - 08.2017
North Miami Senior High