Brayan Valoy
New York City,NY
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Brook Specialty Pharmacy
08.2023 - 12.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Commercial Manager
Autozone
01.2021 - 06.2023
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
Education
Cyber Security
Bronx Community College of The City University of New York
The Bronx, NY05.2022
Skills
- Multi-Line Phone Systems
- Hospitality Services
- Information Protection
- Registration
- Technical Support
- Sales Techniques
Timeline
Front Desk Associate
Brook Specialty Pharmacy
08.2023 - 12.2023
Commercial Manager
Autozone
01.2021 - 06.2023
Cyber Security
Bronx Community College of The City University of New York
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