Brayan Zela
North Chesterfield,VA
Summary
Skilled in managing client portfolios, maximizing retention metrics, and driving customer success through strategic engagement. Proven expertise in business development, sales consulting, and adapting to evolving market trends. Adept at building client relationships, communicating value-driven solutions, and ensuring customer satisfaction.
Hands-on technical experience in HVAC installation and maintenance, demonstrating an ability to handle diverse roles across industries. Bilingual- Spanish / English
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Success Account Manager
BOLT ON TECHNOLOGY
Tampa, FL
05.2023 - Current
- Manage a portfolio of 1:many SMB clients
- Maximize client retention metrics
- Become a product expert and use this knowledge to guide client towards their desired outcomes
- Identify, track and improve the health status of each of your clients
- Make sure that clients fully leverage the platform through strategic, value-driven engagement
- Develop best practices for client growth/retention to ensure ongoing customer success
- Communicate major product updates and releases, ensuring the client enacts changes based on need, interest, and goal alignment
- Help build and refine processes to successfully engage a large book of business through 1:many communications efforts
Business Development Representative
BOLT ON TECHNOLOGY
Tampa, FL
11.2022 - 05.2023
- Get in contact with shop owners
- Maintain a profitable book of business
- Follow up and schedule strong candidates for potential seller
Sales and Finance Consultant
Century Buick GMC
Tampa, FL
05.2021 - 11.2022
- Organize and a maintain a profitable Book of business
- Evaluate clients needs and wants and find them a solution that fits their lifestyle
- Constantly Adapt to changing economic environment for the business and future potential buyer
- Stay up to date with new product
- CRM cold calls and finding new potential buyers
HVAC Mechanic/Installer
ColonialWebb
Richmond, VA
01.2020 - 04.2021
- Provides necessary tools and installation equipment in the work area prior to the arrival of workers
- Provides installation instruction to the workers by detailed verbal explanation or detailed sketches
- Maintains the organization of all materials to ensure ease of installation in the work area
- Expedites the availability of tools, equipment, and materials to ensure that the workers stay in the work area
- Inspects and tests the installation
- Calls for code enforcement inspections
- Mark-up as-built drawings daily
- Responsible for timekeeping
- Enforces safety policies and responds to incidents
Apprentice HVAC Installer
Green Air, Inc.
Richmond, VA
08.2017 - 01.2020
- Assist with the installation of HVAC system on commercial and residential centers
- Installing, maintaining, and repairing roof units for heating and air conditioning the units inside the residential and commercial building
- Operate a variety of hand and power tools needed for HVAC installation
- Cleaning and replacing the air ducts
- Follow the instructions for picking, and delivering tools and materials, and supplies from the job site
- Ensure the tool, material, and equipment are in good working condition
- Complete the preventive maintenance on HVAC systems and related equipment
- Coordinate with team members to provide excellent customer service
- Ensure HVAC systems remain compliant with industry-standard and regulations
Assistant Manager
U-Haul
Richmond, VA
06.2017 - 08.2017
- Handle transactions, storage rentals and customer service
- Keep regular, detailed and complete records
- Ensure cleanliness and security of the storage site
- Assist the storage center manager with directing and motivating center personnel
- Participate in ongoing continuous U-Haul education through U-Haul University
Customer Service Representative
U-Haul
Richmond, VA
02.2016 - 06.2017
- Assist customers on finding the right Moving equipment to fit their Needs
- Hitch install
Education
Associate's degree - General Studies- Radiology
Skills
- Construction
- Product Development
- Marketing
- CRM Software
- Assistant Manager Experience
- Management
- Communication skills
- Sales
- Portfolio Management
- Business Development
- Account Management
Certification
- First Aid Certification
- AED Certification
- Driver's License
- OSHA 30
- CPR Certification
References
References available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Success Account Manager
BOLT ON TECHNOLOGY
05.2023 - Current
Business Development Representative
BOLT ON TECHNOLOGY
11.2022 - 05.2023
Sales and Finance Consultant
Century Buick GMC
05.2021 - 11.2022
HVAC Mechanic/Installer
ColonialWebb
01.2020 - 04.2021
Apprentice HVAC Installer
Green Air, Inc.
08.2017 - 01.2020
Assistant Manager
U-Haul
06.2017 - 08.2017
Customer Service Representative
U-Haul
02.2016 - 06.2017