Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Lucas Whitehead

Longview,TX

Summary

Well-organized Administrative Professional with excellent multitasking abilities developed over ten years of leadership experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.

Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Ready to bring ten years of leadership experience and take on the challenge of Supervisory Team Lead for the Standard Accounts.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Client Success Account Manager

Tyler Technologies
Plano, Texas
06.2021 - Current
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Host daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Follow-up and resolve any issues discovered during onsite visits.
  • Participate in client visits to discuss future plans with Tyler products.
  • Assist client executives in yearly account review meetings.

Jail Captain

Gregg County Sheriff's Office
Longview , TX
06.2006 - 06.2021
  • Resolved daily problems, improved jail operations daily
  • Wrote and edited data collection forms and questionnaires.
  • Planned, modified, and executed research techniques, procedures and tests.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Built strong relationships with other counties and divisions through positive attitude and attentive response.
  • Teach new hire processing/existing training programs.
  • Planned and launched large-scale events
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centered learning..
  • Oversaw purchases of scanning equipment and software.

Education

Master of Arts - Leadership

LeTourneau University
Longview, TX
05.2023

Bachelor of Arts - Business Management

LeTourneau University
Longview, TX
12.2019

High School Diploma -

Henderson High School
Henderson, TX
05.2005

Skills

  • Investment Planning
  • Teaching
  • Relationship Building and Management
  • Strategic Business Planning
  • Business Administration
  • Communication Skills
  • Problem Resolution
  • Course Preparation
  • Critical Thinking Abilities
  • Criminal Law

Accomplishments

2020- Promoted to Captain

2020-Exemplary Deputy of the year

2017-Promoted to Lieutenant

2014-Promoted to Jail Sergeant

2010- Supervisor of the year

Additional Information


  • I am currently a CSAM of two contractual accounts
  • Currently, I am assigned the go-live transition for The City of Lawton, Oklahoma, and Summit, Ohio
  • Transitioned Lubbock County Jail
  • Transitioned Florida Martin County Jail
  • Persuaded Matagorda County to buy Tyler Mobility for the Jail
  • Assisted with implementation of the SB 41 in Texas
  • Assisted with creating the Texas CJIS package for January 2022
  • Assisted with the Maryland Go-live


Certification

2019-Master Peace Officer Certification

2019-Instructor Certification

2008-Texas Peace Officer Licenses

Timeline

Client Success Account Manager

Tyler Technologies
06.2021 - Current

Jail Captain

Gregg County Sheriff's Office
06.2006 - 06.2021

Master of Arts - Leadership

LeTourneau University

Bachelor of Arts - Business Management

LeTourneau University

High School Diploma -

Henderson High School

Similar Profiles

CREATE PROFILE
Lucas Whitehead