Jennifer Juranko
Wilder,TN
Summary
Dedicated insurance agent specializing in customer service and policy management, with a proven track record in building strong client relationships and advising on optimal coverage options. Expertise in navigating industry changes ensures clients receive the most relevant and effective solutions. Renowned for exceptional problem-solving abilities and successful negotiation skills, consistently enhancing team performance through innovative strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Success Account Manager
Unify CRM
06.2023 - Current
- Oversaw collaborative efforts to enhance solutions, elevating CRM and client approval.
- Enhanced client connections by tailoring CRM functionalities to business requirements for measurable outcomes.
- Increased customer satisfaction by establishing trust during onboarding.
- Preserved long-term relationships resulting in a stable 90% client retention rate.
Inside Sales Specialist
American Integrity Insurance Company
Tampa, FL
09.2016 - 07.2023
- Spearheaded leadership efforts for a new department to design an innovative system, enabling enhanced policy writing through book roll submissions.
- Spearheaded collaboration with a network of 250+ agencies to enhance policy submission rates.
- Maintained a 100% retention rate with the agencies in my portfolio.
- Trained new agents leading to increased client satisfaction.
- Cultivated strong client relationships boosting achievement of sales milestones.
Property & Casualty Insurance Agent
Tampa Bay Insurance Center
02.2012 - 09.2016
- Developed personalized insurance solutions, driving a 40% increase in sales through targeted needs assessment.
- Advised on coverage options, enhancing client satisfaction and retention with tailored solutions.
- Increased revenue growth by building client base via strategic networking.
- Executed thorough processing of policy applications with a focus on accuracy.
- Qualified prospects and enhanced policy sales with effective management of more than 100 weekly calls.
Education
Associate of Science - Dental Hygiene
Pasco Hernando State College
05-2004
Skills
- Detail-Oriented
- Salesforce
- Relationship Building
- Client Training
- Profitability Assessments
- Customer Complaint Resolution
- Decision Making
- Time Management
- Interdepartmental Collaboration
- Sales Statistics Analysis
- Customer Service
- Data Analytics
- Project Management
- Strategic Planning
Certification
- Property and Causality 2-20 License (TN) Number 1644631
References
References available upon request.
Timeline
Client Success Account Manager
Unify CRM
06.2023 - Current
Inside Sales Specialist
American Integrity Insurance Company
09.2016 - 07.2023
Property & Casualty Insurance Agent
Tampa Bay Insurance Center
02.2012 - 09.2016
Associate of Science - Dental Hygiene
Pasco Hernando State College
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