Brayden Cooley
Bothell
Summary
Dynamic leader with a proven track record at Cartoys, enhancing sales strategy and inventory management to drive profitability. Skilled in visual merchandising and staff training, I excel in customer service management, ensuring operational excellence. My approach has consistently fostered team growth and maximized sales outcomes, demonstrating exceptional financial analysis and interpersonal skills.
Overview
24
24
years of professional experience
Work History
Store Manager
Cartoys
Everett
03.2006 - Current
- Developed strategies to maximize sales and profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized promotional events to increase product awareness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Sales Assistant
Mobile Solutions
Lynnwood
10.2003 - 03.2006
- Cleaned shelves, counters and tables to maintain organized store.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Placed special orders or called other stores to find desired items.
- Informed customers about current promotions and discounts.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Assistant Manager
Champ Sports
Lynnwood
01.2001 - 10.2003
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Snohomish High
Snohomish, WA06-2001
Skills
- Sales strategy
- Inventory management
- Visual merchandising
- Financial analysis
- Employee training
- Customer service
- Staff scheduling
- Sales professional
- Store operations oversight
- Flexible schedule
- Inventory control
- Maximizing profitability
- Customer service management
Timeline
Store Manager
Cartoys
03.2006 - Current
Sales Assistant
Mobile Solutions
10.2003 - 03.2006
Assistant Manager
Champ Sports
01.2001 - 10.2003
High School Diploma -
Snohomish High