Brayden Henderson
Beckley,WV
Summary
I am a 19 year old sales leader for Books-A-Million and have had sales experience for close to around 3 years. I am currently a college student going for my Forensic Investigation degree. I am very technology savvy and can work with any sort of software or hardware provided. Android, IPhone, Windows, Mac, Chrome, are all things that I am knowledgeable about and can use my sales experience to further my sales pitch towards customers. I am friendly and can work with all sorts of people well, and I am a hard worker that doesn’t stop until it is complete. I graduated from Woodrow Wilson High School as an honor roll student with straight A’s, and am currently on scholarship attending West Virginia Tech.
Overview
2025
2025
years of professional experience
Work History
Key Holder
Books A Million
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Lead / Key Holder
Books A Million
Beckley, WV
11.2023 - Current
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
Bookseller
Books A Million
Beckley
11.2022 - Current
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Established strong relationships with customers to encourage repeat business.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Collaborated with other staff to support smooth daily operations.
Education
In Progress - Forensic Investigation
Woodrow Wilson High School
BeckleySkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Daily reporting
- Loss prevention
Timeline
Sales Lead / Key Holder
Books A Million
11.2023 - Current
Bookseller
Books A Million
11.2022 - Current
Key Holder
Books A Million
In Progress - Forensic Investigation
Woodrow Wilson High School