Brayden Kelhart
Coopersburg,PA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Wawa
Coopersburg, Pennsylvania
12.2021 - Current
- Greeted customers and identified their needs.
- Assisted customers with inquiries, resolving issues efficiently to ensure positive experiences.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Trained new associates on company policies and customer service standards.
- Maintained clean, organized store environment to enhance customer satisfaction.
- Collaborated with team members to ensure smooth store operations.
- Addressed customer feedback to enhance service quality consistently.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
DESK RECEPTIONIST
Kutztown University
Kutztown, Pennsylvania
03.2025 - 05.2026
- Greeted visitors and students, providing timely information and directions to enhance their experience.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained front desk area, ensuring a welcoming and professional environment.
- Processed and distributed mail and packages to ensure efficient communication across campus.
- Prepared documents such as letters, memos, invoices or reports using Microsoft Word or Excel software programs.
- Greeted visitors and directed them to the appropriate personnel.
- Resolved customer service issues promptly to maintain satisfaction and support positive visitor experiences.
- Provided customer service assistance to guests visiting the office premises.
Education
Political Science
Kutztown University of Pennsylvania
Kutztown, PA05-2027
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Patience
- Maintaining a positive attitude
- Co-worker friendliness
- Customer support
- Product knowledge
Timeline
DESK RECEPTIONIST
Kutztown University
03.2025 - 05.2026
CUSTOMER SERVICE ASSOCIATE
Wawa
12.2021 - Current
Political Science
Kutztown University of Pennsylvania