Brayden Osborne

Oxford

Summary

Versatile operations leader with extensive experience in healthcare and high-volume environments. Expertise in managing patient access, registration, and compliance while driving team performance and operational consistency. Demonstrated ability to implement process improvements that enhance efficiency and patient-centered service across departments.

Overview

years of professional experience

Certification

Work History

Lead Access Coordinator / Department Manager

TriHealth Hospital

Cincinnati

07.2025 - Current

Manage daily operations of the Emergency Department registration team, ensuring accurate patient intake, insurance verification, and compliance with hospital and regulatory standards.
Supervised, trained, and evaluated access staff while overseeing scheduling and workflow deployment to meet performance expectations.
Coordinate real-time communication between registration, triage, charge nurses, and clinical teams to support efficient patient throughput.
Led departmental initiatives to improve communication and reduce wait times, significantly enhancing patient experience.
Serve as the primary escalation point for complex registration, insurance, and service-related issues.
Maintain strict HIPAA compliance and ensure documentation accuracy for audits and quality reviews.
Implemented process improvements that strengthened safety and operational consistency across shifts.

General Manager

Chipotle Mexican Grill

Oxford

09.2020 - 05.2025

Directed full-scale restaurant operations, including staffing, training, scheduling, and performance management for a team of 10–15 employees.
Oversaw financial accuracy, cash handling, deposits, and daily reconciliation for high-volume sales.
Managed inventory, vendor relationships, and ordering to optimize cost controls and enhance operational efficiency.
Led shift deployment, conflict resolution, and customer service strategies to maintain high satisfaction scores.
Cultivated team culture emphasizing accountability and communication to drive operational excellence.
Maintained SERV Safe certification while enforcing food safety and sanitation protocols to ensure compliance and customer safety.

Education

Bachelor of Science - Criminal Justice

Miami University

Oxford, OH

12-2026

High School Diploma -

Indiana Gateway Digital Academy

Clarksville, IN

Skills

Patient registration
Insurance verification
HIPAA compliance
Emergency department workflow
Healthcare operations leadership
Workflow optimization
Budget management

Resource allocation
Crisis management
Team leadership
Customer service and relations
Conflict resolution
Medical terminology