Versatile professional with extensive experience in customer service and operations. Known for strong problem-solving abilities and time management skills. Ready to leverage expertise to enhance guest experiences and drive success.
Overview
9
9
years of professional experience
Work History
Server
Silver Thai Cuisine
Allen
05.2025 - Current
Provided exceptional customer service in a fast-paced dining environment.
Took accurate food and drink orders from guests.
Delivered meals promptly while ensuring guest satisfaction.
Maintained cleanliness and organization of dining areas and service stations.
Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Assisted in training new servers on menu knowledge and service standards.
Handled cash transactions and processed payments accurately.
Resolved guest complaints swiftly to enhance dining experiences.
Operations Manager
Adidas
Allen
11.2020 - 03.2025
Streamlined daily operational tasks to enhance back-of-house efficiency.
Coordinated inventory tracking using warehouse management systems.
Presented performance and productivity reports to supervisors.
Ensured adherence to safety protocols and procedures among team members.
Planned delivery routing, team workflows, and promotional initiatives.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Customer Service Representative
Dominos Pizza Inc.
Plano
08.2016 - 10.2017
Handled customer inquiries and resolved issues efficiently.
Processed orders accurately using point-of-sale system.
Maintained cleanliness and organization of service areas.
Collaborated with team members to ensure timely order delivery.
Provided product information and recommendations to customers.
Assisted in training new staff on operational procedures.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong customer relationships to encourage repeat business.