Brayden Walker
Naples
Summary
Dynamic sales employee with proven expertise at Naples Nissan, excelling in customer engagement and relationship building. Skilled in negotiation and product knowledge, I consistently enhance customer satisfaction and retention. Adept at utilizing CRM tools to manage leads effectively, I drive sales success through personalized service and strategic follow-ups.
Overview
1
1
year of professional experience
Work History
Salesperson
Naples Nissan
02.2024 - 07.2024
- Engaged customers to understand their needs and provide tailored vehicle recommendations.
- Demonstrated product knowledge to effectively showcase features and benefits of vehicles.
- Assisted in managing inventory levels, ensuring availability of popular models for customers.
- Conducted test drives, guiding customers through vehicle features to enhance their buying experience.
BDC Agent
Naples Nissan
04.2023 - 08.2023
- Assisted customers with inquiries, providing timely and accurate information.
- Learned to navigate CRM software for effective lead management.
- Supported team in scheduling appointments and follow-ups for sales representatives.
- Collaborated with colleagues to maintain updated customer records and profiles.
- Developed familiarity with automotive products to enhance customer interactions.
- Handled incoming calls, ensuring professional communication and service quality.
- Contributed to maintaining a positive work environment through teamwork and support.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Adapted quickly to evolving processes and tools within the BDC environment.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Assisted in the development of promotional materials, resulting in increased brand awareness among target demographics.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Researched and stayed current in consumer and industry trends.
Education
No Degree -
Naples Highschool
Naples, FLSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Active listening
- Negotiation
- Objection handling
- Product description
- Complaint handling
- Social selling
- Relationship selling
- Up-selling
- Cold calling
- Closing techniques
- Prospecting
- Referral marketing
- Reference selling
Timeline
Salesperson
Naples Nissan
02.2024 - 07.2024
BDC Agent
Naples Nissan
04.2023 - 08.2023
No Degree -
Naples Highschool
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