Brayton Scribner
Spokane Valley,WA
Summary
At Papa Murphy's Take and Bake Pizza, I led by example, enhancing team morale and customer satisfaction through innovative recognition programs and effective conflict resolution. Skilled in POS operations and team supervision, I spearheaded initiatives that significantly improved service quality and operational efficiency, contributing to a noticeable increase in sales.
Overview
2
2
years of professional experience
Work History
Shift Leader
Papa Murphy's Take and Bake Pizza
08.2022 - Current
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Education
N/a - N/a
Dishman Hills High
115 S University Rd Suite A, Spokane Valley, WA 9906.2024
Skills
- Customer service focus
- Customer service management
- Team supervision
- Conflict resolution
- POS system operation
- Inventory counts
- Assigning work
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Client service
- Client support
- Rules enforcement
- Drawer assignments
- Employee recognition
- Shift leadership
- Staff performance reviews
- Task prioritization
- Process improvement
Timeline
Shift Leader
Papa Murphy's Take and Bake Pizza
08.2022 - Current
N/a - N/a
Dishman Hills High
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