Bárbara Martinez Sandoval
Miami,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Qualified team leader who believes in promoting a positive working environment and team ethos.
Impeccable organization and lead by example to improve many aspects of the restaurant and bar. Pride myself in taking on challenges and working towards the common goals that are put forward.
Some of strong points are customer service, inventory management, and daily employee management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
General Manager
South Pointe Tavern
06.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, schedules.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Trained new employees on proper protocols and customer service standards
- Interacted well with customers to build connections and nurture relationships
- Assisted in recruiting, hiring and training of team members
- Developed and implemented strategies to increase sales and profitability
Hostess, server
Voodoo Louge
Miami Beach, FL
01.2020 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
General Dentist Family Practice
Orthoplan Clinic
01.2019 - 11.2020
- Completed consultations with patients for treatment plan.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Reviewed patient health history and performed checkups to assess current issues.
- Created individualized treatment plans to maintain or restore oral health of patients.
Education
English-as-a-Second-Language Education
Language On
Miami Beach, FL09.2023
Estética Orofacial - Diploma Aesthetic
Med Estética Miami
Miami, FL01.2021
M.D. - Oral Surgeon
Universidad San Sebastian
Santiago12.2020
Skills
- Inventory Management
- Customer Relationship Management
- Quality Management
- Schedule Management
- Account Management
- Staff Supervision
- Event Management and Coordination
- Team Training and Development
- Recruitment
- Bilingual
- Bar Manager
- Lead Server
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
South Pointe Tavern
06.2022 - Current
Hostess, server
Voodoo Louge
01.2020 - 05.2021
General Dentist Family Practice
Orthoplan Clinic
01.2019 - 11.2020
English-as-a-Second-Language Education
Language On
Estética Orofacial - Diploma Aesthetic
Med Estética Miami
M.D. - Oral Surgeon
Universidad San Sebastian
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