Brianne Castro
Lagrangeville,NY
Summary
Highly-motivated employee with strong desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
The Medicine Shoppe
Fishkill, NY
06.2024 - Current
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy under the supervision of a pharmacist.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Schedule vaccination and vision exam appointments for patients.
- Increased customer service success rates by quickly resolving issues.
- Excellent communication skills, both verbal and written.
Pharmacy Technician
Newburgh Chemists
Newburgh, NY, NY
04.2019 - 02.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Operated cash registers to accept payments from customers.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Technician
New Windsor Pharmacy
New Windsor , NY
01.2018 - 04.2019
- Operated cash registers to accept payments from customers.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Interpreted and processed medication orders under supervision of pharmacist.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Answered telephones to respond to questions or requests.
- Promoted supplement and nutritional products to maximize sales and customer wellness.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Server/Bartender Apprentice
Handsome Devil LLC
Newburgh, NY
05.2017 - 01.2018
- Greeted guests with friendliness and professionalism.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS system to generate checks for patrons, processing payments and returning bills, coin, receipts and payment cards.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Mixed drinks according to prescribed recipes with guidance from seasoned staff.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2015
Associate of Arts -
Orange County Community College
Middletown, NYSkills
- Billing support
- Prescription Filling
- Medication Dispensing
- Service prioritization
- Quality Control
- Positive and professional
- Suggestive Selling
- Point of Sale (POS) system operations
- Resolving customer issues
- Quality assurance and control
- Problem-solving skills
- Team Collaboration
- Sales Techniques
Languages
Spanish
Native/ Bilingual
Timeline
Pharmacy Technician
The Medicine Shoppe
06.2024 - Current
Pharmacy Technician
Newburgh Chemists
04.2019 - 02.2023
Pharmacy Technician
New Windsor Pharmacy
01.2018 - 04.2019
Server/Bartender Apprentice
Handsome Devil LLC
05.2017 - 01.2018
High School Diploma -
Newburgh Free Academy
Associate of Arts -
Orange County Community College