Brea Johnson
Houston
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Dispatcher
H‑E‑B Distribution Center
Houston
07.2019 - Current
- Communicated with drivers to ensure timely pickups and drop-offs.
- Coordinated daily dispatch schedules for efficient delivery operations.
- Resolved issues related to logistics and transportation promptly.
- Collaborated with warehouse staff to optimize loading processes.
- Implemented best practices for routing to enhance efficiency in operations.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Gate Coordinator
HEB Distribution Center
Houston
08.2020 - 10.2021
- Coordinated daily operations for efficient workflow at HEB Distribution Center.
- Managed inventory levels to ensure timely stock availability and accuracy.
- Facilitated communication between departments to streamline processes and resolve issues.
- Assisted in training new staff on safety procedures and operational guidelines.
- Oversaw shipment preparation and documentation for distribution accuracy.
- Conducted regular inspections of premises and equipment for safety compliance.
- Recorded daily activities in security logs for accurate documentation.
- Maintained logs of all visitors, contractors, and vendors entering or leaving the facility.
- Checked identification cards of visitors and employees to verify their authorization to enter the premises.
- Maintained clean and organized gate area.
- Answered questions from visitors regarding directions and other inquiries about the facility.
- Interacted professionally with clients, guests, and staff members.
- Monitoring entry/exit points, verifying credentials, enforcing security protocols, and reporting unauthorized activities.
- Focuses on tracking truck arrivals/departures, verifying shipping documentation, and improving trailer cycle times.
Bun Wrapping
HEB Warehouse
Houston
07.2019 - 05.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prepared and baked a variety of bread and pastry products daily.
- Operated ovens and mixers, ensuring proper temperature and mixing times.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Collaborated with team members to meet production schedules efficiently.
- Trained new staff on baking techniques and safe kitchen practices.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Inspected finished goods for quality assurance and adherence to standards.
- Loaded and unloaded materials for production processes as needed.
- Reported any issues to supervisor immediately for resolution.
- Assisted in setting up production lines for manufacturing processes.
- Monitored production line operations to ensure efficiency and accuracy.
- Tracked production data such as number of items produced per hour, day, week.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
Data Entry Clerk
Wayne Ent
Houston
02.2017 - 04.2019
- Entered and maintained accurate data in company databases.
- Processed incoming documents for data entry and filing.
- Verified data accuracy through cross-referencing with source documents.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Contacted customers via phone or email to address data inquiries.
- Reviewed existing information for accuracy and made necessary corrections.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
- Reviewed and updated account information in company computer system.
- Maintained updated knowledge of industry trends related to data entry operations.
- Compiled data from source documents prior to data entry.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Screened and regularly answered calls to provide assistance to important clients.
Education
Booker T Washington High School
Houston, Tx Some College (No Degree) - Business Administration
Lone Star College
Houston, TXSkills
- Route optimization
- GPS tracking
- Inventory management
- Data entry
- C3 expert
- Samsura trainee
- Microsoft Excel, PowerPoint
- Microsoft Word
- TMS
- QUALCOMM
- Problem solving
- Time management
- Dispatcher supervision
- Safety compliance
- Critical thinker
- Dispatch software
- Prioritizing calls
- Dispatch coordination
Languages
English
Professional
Accomplishments
- 2026 Women of Distinction Del Ops
Timeline
Gate Coordinator
HEB Distribution Center
08.2020 - 10.2021
Dispatcher
H‑E‑B Distribution Center
07.2019 - Current
Bun Wrapping
HEB Warehouse
07.2019 - 05.2020
Data Entry Clerk
Wayne Ent
02.2017 - 04.2019
Booker T Washington High School
Some College (No Degree) - Business Administration
Lone Star College