Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breana Esparza

Visalia,CA

Summary

Motivated, Organized, and Dependable Candidate with exceptional social skills, communication abilities, and customer service background. Resourceful individual skillful in learning customer needs, payment processing and upselling while consistently offering targeted recommendations. Committed to strengthening customer experiences with positivity and professionalism when answering requests. Knowledgeable about handling special dietary requirements and excellent food safety standards. Motivated business professional bringing 1 year of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

3
3
years of professional experience

Work History

Owner

Uncle Blake’s Take N Bake
Tulare, CA
09.2023 - Current
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Retail Sales Associate

Tilly's Retail Clothing Store
Visalia
08.2021 - 03.2024
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits.
  • Recommended complementary purchases to customers, increasing revenue.

Barista

Starbucks
Visalia
01.2022 - 08.2023
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong verbal communication , customer service, and active listening.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

GED -

College of The Sequoias
Visalia, CA
04-2026

Real Estate Course

Keller Williams Realty
5110 W Cypress Ave, Visalia, CA 93277
01-2021

Skills

  • Team Leadership
  • Adaptive and Creative
  • Food Sales and Promotion
  • Verbal and Written Communication
  • Employee Training
  • Conflict Resolution
  • Ability To Work Under Pressure
  • Excellent Customer Service
  • Financial Management
  • Inventory Control

Timeline

Owner

Uncle Blake’s Take N Bake
09.2023 - Current

Barista

Starbucks
01.2022 - 08.2023

Retail Sales Associate

Tilly's Retail Clothing Store
08.2021 - 03.2024

GED -

College of The Sequoias

Real Estate Course

Keller Williams Realty
Breana Esparza