Breann Galvan-Torres
Mission,TX
Summary
Detail-oriented Front Desk Office Manager experienced in delivering exceptional customer service and ensuring efficient office operations. Led front desk staff management, appointment scheduling, and interdepartmental communication. Key strengths include effective problem-solving, multitasking in high-pressure environments, and fostering strong team collaboration. Developed administrative systems that streamlined workflows and boosted team productivity.
Overview
8
8
years of professional experience
Work History
Front Desk Office Manager
Quality Inn Hotel
Plainview, Texas
01.2021 - 02.2022
- Managed front desk operations at Quality Inn hotel, greeting guests and directing inquiries.
- Processed reservations, check-ins, and check-outs using hotel property management systems.
- Resolved guest concerns promptly, maintaining service standards across daily front desk activity.
- Helped the owners and general manager with paperwork and maintaining brand standards.
- Created schedules, and calculated hours for payroll.
Hotel Manager
Super 8
Plainview, Texas
06.2018 - 05.2020
- Managed housekeeping schedules and room readiness standards for Super 8 guests.
- Trained staff on Super 8 service procedures and brand expectations.
- Directed Super 8 front desk operations and guest check-in services.
- Create staff schedules.
- Calculate hours for pay roll.
- Count the cash deposit safe.
- Balanced credit card transactions.
Front Desk Receptionist
Super 8 Hotel
Plainview, Texas
02.2017 - 05.2020
- Greeted guests at Super 8 front desk and handled check-in and check-out.
- Answered guest calls and resolved questions about rooms, rates, and hotel services.
- Processed reservations using property management system and updated booking records.
Cashier
Chicken Express
Plainview, Texas
02.2014 - 07.2016
- Processed cash, card, and mobile payments using point-of-sale register.
- Entered customer orders accurately for dine-in, carryout, and drive-thru service.
- Greeted guests at Chicken Express service counter with friendly, prompt attention.
- Cleaned dining and all common areas including bathrooms.
- Restocked kitchen and dining areas.
- Cooked side items
Education
Plainview Highschool
Plainview, TXSkills
- Front desk operations
- Property management systems
- Reservation processing
- Payroll management
- Customer service
Timeline
Front Desk Office Manager
Quality Inn Hotel
01.2021 - 02.2022
Hotel Manager
Super 8
06.2018 - 05.2020
Front Desk Receptionist
Super 8 Hotel
02.2017 - 05.2020
Cashier
Chicken Express
02.2014 - 07.2016
Plainview Highschool