Breann McCurry
Truckee,CA
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Claire Tappan Lodge by implementing robust office management and database administration systems. Excelled in team leadership and problem-solving, achieving significant improvements in employee retention and customer satisfaction. Skilled in Microsoft Office Suite and fostering positive internal communications, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Placer County Building Department
10.2020 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Claire Tappan Lodge
12.2014 - 05.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Graveyard Front Desk Lead
Sunnyside Restaurant And Lodge
03.2014 - 12.2015
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Printed up pamphlets for things that were happening that day, and giving them to all guests that were in the lodge at the time.
- Answered customer telephone calls promptly and appropriately handled needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
Assistant Front Desk Manager
Phoenix Inn Suites South Salem
09.2013 - 02.2014
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Responded to customer service inquiries, both in-person and by telephone.
- Completed employee appraisals to conduct annual reviews.
- Assisted manager with guest check-in and check-out and provided customer service.
- Supervised front desk staff consisting of Number employees.
- Provided resources for training new employees and ongoing training for current staff.
- Worked with housekeeping team to resolve issues or questions.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Welcomed guests and focused on providing positive lodging experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
Skills
- Appointment Scheduling
- Information Security
- Quality Assurance
- Travel Coordination
- Filing
- Calendar Management
- Proposal Writing
- Clerical Support
- Document Control
- Meeting planning
- Spreadsheet Management
- Expense Reporting
- Office Administration
- Database Management
- Invoice Processing
- Bookkeeping
- Scheduling
- Data Entry
- Mail handling
- Letter preparation
- Team Bonding
- Internal Communications
- Records Management
- Mail distribution
- Confidential Document Control
- Spreadsheets
- Records administration
- Account Management
- Event Coordination
- Microsoft Office Suite
- Package routing
- Office Management
- OSHA Compliance
- Accounting skills
- Social Media and Promotions
- Policy and procedure modification
- Training and coaching
- Multi-Line Phone Systems
- Filing and data archiving
- Negotiation
- Inventory Systems
- Supervising staff
- Proofreading
- Microsoft Excel
- Database Administration
- Excel spreadsheets
- Report Transcription
- Quickbooks
- Meticulous attention to detail
- Credit and collections
- Social media knowledge
- Payroll and budgeting
Timeline
Administrative Assistant
Placer County Building Department
10.2020 - 10.2022
Office Manager
Claire Tappan Lodge
12.2014 - 05.2016
Graveyard Front Desk Lead
Sunnyside Restaurant And Lodge
03.2014 - 12.2015
Assistant Front Desk Manager
Phoenix Inn Suites South Salem
09.2013 - 02.2014