Breann Shultz
Knoxville,TN
Summary
Dynamic customer service professional who is always ready to go above and beyond for customers and team members. I love to work, I love to serve, and I love people. I will be a ray of sunshine who always gives my all to anything I’m challenged with. I’m confident that I will succeed at anything I set my mind to. I love being given a task to complete and I will always take initiative if there’s something I see that needs to be done.
Overview
7
7
years of professional experience
Work History
Customer Sales and Service Expert
Rocky Top Equipment
Knoxville
11.2025 - Current
- Assisted customers in product selection and provided expert knowledge on equipment and financing options
- Placed and tracked orders for parts and equipment.
- Used problem solving skills to source information and products
- Resolved customer complaints and maintain customer satisfaction
- Conducted inventory checks to ensure availability of parts and equipment and kept detailed spreadsheets with inventory information
- Scheduled services and kept and up to date company calendar
- Handled calls promptly and with courteous professionalism
- Handled payment
Waitress
Calhouns
Knoxville, TN
07.2023 - 12.2023
- Delivered exceptional customer service in fast-paced environment, ensuring accuracy and guest satisfaction
- Assisted in training new staff on menu knowledge and service standards and POS systems
- Maintained clean and welcoming dining environment
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency for the whole team
- Answered customers' questions, recommended items, and recorded order information.
- Always displayed enthusiasm and eagerness to help in any way
Owner/Operator
Premier Auto Interiors
Knoxville, TN
03.2021 - 07.2023
- Built and maintained business relationship relationships with dealership owners.
- Set up appointment times and scheduling for work to be done
- Handled invoicing and billing
- Performed specialized repairs on leather, vinyl, and plastics, color matching and restoring car interiors
Waitress
Buffalow Wild Wings
Johnson City, TN
09.2022 - 02.2023
Route Assistant
Sarah Lee
Johnson City, TN
04.2019 - 04.2020
- Assisted with loading and unloading trucks carrying warehouse goods.
- Utilized a handheld device for tracking inventory and delivery invoices.
- Fostered professional relationships with store owners.
- Removed unsold stock and organized display cases.
Education
High School Diploma -
University High School
Johnson City, TN07.2021
Skills
Customer Service
Organization
Record Keeping
Familiar with Word, Excel, PowerPoint, and Email
Communication
Scheduling
Teamwork
Fast Learner
Timeline
Customer Sales and Service Expert
Rocky Top Equipment
11.2025 - Current
Waitress
Calhouns
07.2023 - 12.2023
Waitress
Buffalow Wild Wings
09.2022 - 02.2023
Owner/Operator
Premier Auto Interiors
03.2021 - 07.2023
Route Assistant
Sarah Lee
04.2019 - 04.2020
High School Diploma -
University High School