Breanna Acosta
Parrish,FL
Summary
Adaptable and detail-oriented individual with a versatile background in customer service and security. Known for strong problem-solving abilities and team collaboration, ready to leverage expertise to drive continuous improvement and ensure high-quality experiences.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Harris Teeter
Virginia Beach, VA
05.2019 - 12.2020
- Supervised daily operations of cashier team, ensuring optimal customer service and efficiency.
- Trained and mentored new cashiers on checkout procedures and customer engagement strategies.
- Implemented process improvements to enhance transaction speed and accuracy at point-of-sale.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Military Police Officer
USAF
Hampton, VA
12.2020 - 04.2025
- Enforced base security protocols to protect personnel and property from potential threats.
- Conducted patrols and surveillance to ensure safety and compliance with regulations.
- Responded promptly to emergencies, coordinating with local law enforcement and emergency services.
- Investigated incidents and prepared detailed reports for command review and action.
- Trained new personnel on security procedures, enhancing team efficiency and readiness.
- Monitored access control systems, ensuring only authorized individuals entered secure areas of the base.
- Maintained 100% accountability of assigned equipment worth more than $472,000 dollars
- Guaranteed the staunch security of the installation in direct support of operation NOBLE EAGLE.
- Founded a Braids and Berets movement to revolutionize mental health support for female defenders. These collaboration with Public Affairs created a trusted platform for open dialogue, diversity, and empowered positive change to foster an inclusive force across the Security Forces Enterprise.
- Enhanced morale of unit by initiating peer support program.
- Fostered culture of respect and integrity, conducting ethics training for new members.
- Awarded two achievement metals and 6 coins
Military Pass and ID Clerk
USAF
Hampton, VA
06.2024 - 04.2025
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Conducted comprehensive VCIN and NCIC background checks for all individuals requesting access to base.
- Executed and processed warrants and alerts by coordinating with local law enforcement, ensuring proper documentation and timely responses
- Detained or restricted access to individuals flagged during the background checks while maintaining compliance with legal and procedural standards.
- Utilized secure systems to cross reference identities, minimizing false positives and ensuring accurate warrant identification.
Game Master
Escapology
Sarasota, FL
10.2025 - Current
- Facilitated immersive gaming experiences for diverse groups, enhancing overall engagement.
- Developed and implemented game scenarios, ensuring seamless gameplay and participant satisfaction.
- Trained and mentored new Game Masters on operational procedures and customer interaction strategies.
- Monitored game flow and resolved participant issues to maintain high-quality experiences.
- Collaborated with team members to refine game mechanics and improve event efficiency.
- Analyzed participant feedback to identify areas for improvement, driving continuous enhancement of offerings.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Promoted a positive, inclusive gaming environment by enforcing community guidelines and addressing toxic behavior promptly.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Cultivated professional working relationships with marketing department, other design personnel and upper management.
- Offered assistance in implementing and developing training programs.
Education
High School Diploma -
Keiser University
Sarasota, FLHigh School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2020
Skills
- Customer relations
- Email etiquette
- Quality assurance
- Problem-solving
- Team leadership
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Adaptability and dependability
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
Timeline
Game Master
Escapology
10.2025 - Current
Military Pass and ID Clerk
USAF
06.2024 - 04.2025
Military Police Officer
USAF
12.2020 - 04.2025
Cashier Team Lead
Harris Teeter
05.2019 - 12.2020
High School Diploma -
Keiser University
High School Diploma -
Ocean Lakes High School