Breanna Bailey
Greenville,SC
Summary
At Kimura Logistics, excelled in a high-pressure call center, enhancing customer satisfaction through expert complaint handling and active listening. Demonstrated a professional telephone demeanor and problem-solving abilities, fostering long-term client loyalty and significantly boosting repeat business. Skilled in conflict resolution and data entry, consistently prioritized customer needs and efficiently resolved concerns.
Overview
1
1
year of professional experience
Work History
CSR
Kimura Logistics
Piedmont, SC
03.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
Cosmetology -
Kenneth Shuler School of Cosmetology
Piedmont, SC06.2025
High School Diploma -
Southside High School
Greenville, SC06.2010
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Active Listening
- Problem-solving abilities
- Conflict Resolution
- Professional telephone demeanor
References
Available upon request
Timeline
CSR
Kimura Logistics
03.2023 - Current
Cosmetology -
Kenneth Shuler School of Cosmetology
High School Diploma -
Southside High School