Bre'Anna Brown
Orangeburg,SC
Summary
Organized Front Desk Receptionist with expertise in managing multi-line phone systems and ensuring HIPAA compliance. Known for exceptional communication skills and ability to coordinate patient flow, contributing to efficient clinic operations and high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Family Health Center, Inc.
Orangeburg, SC
05.2023 - Current
- Managed a multi-line phone system: answered calls, scheduled appointments, and directed inquiries to appropriate departments. • Performed data entry and maintained accurate customer records, ensuring HIPAA compliance. • Handled front desk operations, including check-ins, filing, scanning documents, and processing basic transactions. • Assisted with insurance verification and relayed prescription pickup information. • Collaborated with pharmacy and retail staff to ensure smooth daily operations and customer satisfaction. • Maintained a clean, organized, and welcoming reception area. • Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced environment.
- Collaborated with medical staff to ensure smooth patient flow throughout the clinic.
Executive Manager
Chick-fil-A
Orangeburg, South Carolina
05.2019 - 05.2023
- Led team operations to ensure exceptional customer service standards.
- Supervise and lead front- and back-of-house team members during shifts to ensure smooth operations.
• Manage shift responsibilities, including assigning tasks, monitoring workflow, and maintaining food safety and service standards.
Train, coach, and support team members to meet performance expectations, and deliver exceptional customer service.
• Handle guest concerns professionally, ensuring a positive dining experience, and quick resolution.
• Collaborate with the leadership team to improve systems, streamline operations, and hit store goals.
• Recognized for strong communication, dependability, and the ability to motivate others in a fast-paced environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Arts
Orangeburg-Calhoun Technical College
Orangeburg, SC08-2024
High School Diploma -
Orangeburg Wilkson High School
Orangeburg, SC06-2021
Skills
- Multi-line phone management
- HIPAA compliance
- Insurance verification
- Patient flow coordination
- Organization and time management
- Excellent communication
- Appointment scheduling
- Time management
- Good Telephone Etiquette
Timeline
Front Desk Receptionist
Family Health Center, Inc.
05.2023 - Current
Executive Manager
Chick-fil-A
05.2019 - 05.2023
Associate of Arts - Arts
Orangeburg-Calhoun Technical College
High School Diploma -
Orangeburg Wilkson High School