Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Cespedes

Miami Gardens,FL

Summary

Bubbly Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 5 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes.

Overview

3
3
years of professional experience

Work History

Server

Clevelander South Beach
08.2022 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bottle Service Waitress

Karma Hollywood
11.2021 - 08.2022
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Increased sales significantly by upselling higher-end products to customers.

Hostess

Mondrian South Beach
01.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.

Cocktail Waitress

Club Fate
05.2020 - 11.2020
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Everglades High School
Miramar, FL

Skills

  • Food Sales and Promotion
  • Dining Customer Service
  • Food and Beverage Pairings
  • Order Accuracy

Timeline

Server

Clevelander South Beach
08.2022 - 07.2023

Bottle Service Waitress

Karma Hollywood
11.2021 - 08.2022

Hostess

Mondrian South Beach
01.2021 - 08.2021

Cocktail Waitress

Club Fate
05.2020 - 11.2020

Everglades High School

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Breanna Cespedes