Breanna Cleary
Louisville,KY
Summary
I am Brea. I am a very outgoing and motivated person. I am a skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Medical Receptionist
Norton Women's and Children's Hospital Total Woman
Louisville, KY
2024.10 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling using electronic health record systems.
- Verified patient insurance information to ensure coverage accuracy.
- Assisted in maintaining a clean and organized reception area.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Collected patient data for registration and updated records as needed.
- Collaborated with healthcare providers to streamline patient flow processes.
- Provided support during patient check-in and check-out procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
Receptionist
Aqua Tots
Louisville, Kentucky
2023.01 - 2024.10
- Greeted and assisted customers at front desk to ensure welcoming atmosphere.
- Managed phone calls and inquiries, directing them to appropriate staff members.
- Scheduled appointments for swim lessons, coordinating with instructors and families.
- Processed payments and handled transactions using company software efficiently.
- Assisted in training new reception staff on procedures and customer service standards.
- Responded to customer feedback, addressing concerns with empathy and professionalism.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted with special projects assigned by management when required.
Education
Moore High School
Louisville, KentuckySkills
- Appointment scheduling
- Electronic health records
- Patient registration
- Communication skills
- Data entry accuracy
- Problem solving
- Time management
- Team collaboration
- Organizational skills
- Medical office procedures
- Electronic medical records
- Medical billing
- Outpatient care
- Appointment management
- Medical terminology
- Records maintenance
- Documentation
- Patient scheduling
- Payment collection
- Typing and filing
- Telephone etiquette
- Microsoft office
- HIPAA guidelines
- Insurance verifications
- Multitasking capacity
- Epic systems
Timeline
Medical Receptionist
Norton Women's and Children's Hospital Total Woman
2024.10 - Current
Receptionist
Aqua Tots
2023.01 - 2024.10
Moore High School