Breanna Cox
Manassas,VA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator/Clinical Assistant
Let's Smile Dental
Fairfax , VA
11.2023 - Current
- Maintained accurate records of all incoming and outgoing correspondence.
- Resolved customer complaints or answered customers' questions.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Maintained general office organization and cleanliness.
- Took initiative to resolve customer complaints quickly and efficiently.
- Responded to customer inquiries via telephone or email in a professional manner.
- Interpreted and explained work procedures and policies to brief staff.
- Performed administrative support tasks, completing duties within required timeframes.
- Greeted and welcomed guests upon arrival.
- Assisted with filing paperwork both electronically and manually.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared invoices, letters, memos, and other documents as required by management.
- Assisted with ordering supplies as needed.
- Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
Front Office Coordinator/Clinical Assistant
A Wink & A Smile
Ashburn, VA
11.2022 - 11.2023
- Kept facility stocked with necessary supplies, equipment and instruments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative staff by processing payments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Scheduled appointments for patients via phone and in person.
- Provided assistance with medical billing processes related to patient accounts.
- Prepared documents for insurance companies regarding payment for services rendered.
- Explained treatment procedures and physicians' instructions.
Swim Instructor
Aqua Tots
Centreville, VA
07.2019 - 11.2022
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Recommended modifications of exercises to help participants avoid injuries.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Encouraged students to build confidence in and out of water by making swimming fun.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA05-2021
Skills
- Appointment Confirmation
- Front Office Management
- Filing
- Meeting Scheduling
- Call Routing
- Schedule Coordination
- Office Supplies Ordering
- Time Management Proficiency
- Process Improvement
- Mail Sorting
- Basic Accounting
- Insurance Verification
- Office Management
- Customer Service
- Customer Service Expertise
Timeline
Front Office Coordinator/Clinical Assistant
Let's Smile Dental
11.2023 - Current
Front Office Coordinator/Clinical Assistant
A Wink & A Smile
11.2022 - 11.2023
Swim Instructor
Aqua Tots
07.2019 - 11.2022
High School Diploma -
Osbourn Park High School
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