Breanna Crowder
Tyler
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Resourceful Loan Advisor with comprehensive knowledge in financial counseling, loan origination and processing. Demonstrated strengths include keen ability to assess client needs, develop responsive solutions, and close deals effectively. Previous roles underscored commitment to customer satisfaction and driving sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
NeuroRestorative
Tyler, TX
05.2026 - Current
- Administered daily personal care and support to clients, enhancing their quality of life.
- Assisted in developing individualized care plans tailored to client needs and preferences
- Collaborated with interdisciplinary teams to coordinate comprehensive care strategies for clients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Technician
TurboTax
Remote
01.2025 - 04.2026
- Resolved customer inquiries through troubleshooting software issues and providing effective solutions.
- Enhanced customer satisfaction by delivering timely responses and personalized support during peak tax season.
- Coordinated training sessions for new team members, improving onboarding processes and knowledge retention.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
- Analyzed recurring technical issues to develop proactive strategies, reducing resolution times and enhancing efficiency.
Nurse assistant
Oaks of Longview
Longview
03.2024 - 01.2025
- I assisted with patients by helping them with showers, going to the restroom, and anything they need.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Assisted with administering medications under the direction of a Registered Nurse.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
Nurse assistant
Greenhill villas
07.2023 - 02.2024
- I assisted with patients by helping them with showers, going to the restroom, and anything they need.
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Assisted with administering medications under the direction of a Registered Nurse.
- Reported any changes in patient condition immediately to the RN or physician on duty.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Answered call lights promptly and responded to requests from patients in a timely manner.
- Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
- Observed universal precautions at all times when handling infectious materials or bodily fluids.
- Participated in team meetings with other healthcare professionals about individual patient plans of care.
Cook
Vvs
01.2023 - 06.2023
- I assisted in cooking, cleaning, and taking orders.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
Account Advisor
vervent
11.2021 - 09.2022
- I took inbound and outbound calls! provide very good customer service
- Assisting customers with payments and other problems associated with their loan.
- Educated clients about investing principles through one-on-one meetings or group presentations.
- Resolved customer inquiries promptly while maintaining a high level of customer service satisfaction.
- Analyzed client portfolios and recommended changes to optimize performance.
- Utilized software tools to analyze data for reporting purposes as well as track progress towards goals.
- Participated in industry conferences to stay current on best practices within the field.
- Provided comprehensive advice on retirement planning, estate planning, insurance, education savings plans, tax minimization strategies and other wealth management services.
- Assisted clients in developing effective debt reduction strategies by providing guidance on budgeting techniques, loan consolidation options and credit counseling services.
Patient access representative
ut health pittsburg
11.2019 - 10.2021
- Responsibilities include admitting patients into the ER, identifying any critical needs, providing great customer service, collecting co-pays, and updating all information in the system
- Utilizing industry practices and standards, all paperwork accumulated and data entry tasks are accomplished with a high degree of accuracy.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collaborated with other departments to ensure quality customer service was delivered.
- Resolved discrepancies between hospital systems and third party payers.
- Actively participated in team meetings and training sessions.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Greeted patients and visitors in a courteous and professional manner.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
- Followed up on unpaid claims in a timely manner.
- Assisted with preparing daily cash reports for accounting department.
team member
whataburger
05.2017 - 08.2019
- Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments.
Server
Sonic
05.2015 - 04.2017
- Accomplished a variety of tasks, providing customer service
- Eager to learn more aspects of the business, experienced working behind the scenes jobs such as working at the front counter, in the drive-thru, on the board, and the grill.
Education
Associates Degree - Computer information technology
panola college
12-2018
Skills
- Microsoft Office
- Phone Etiquette
- Data Entry
- Insurance verification
- EMR Systems
- Basic Math
- Computer Literacy
- Verbal Communication
- Attention to detail
- Mechanical Skills
- Infection Control
- Privacy and confidentiality
- ADL support
- Patient Care
- Clinical skills
- Information Collection
- Monitoring fluids
- Electronic Charting
- Direct Patient Care
- Patient Lifting
- Range of motion exercises
- Toileting assistance
- Bedside manner
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
Certification
- CNA - Certified Nurse Assistant
- Life and Health Insurance License
Timeline
CNA
NeuroRestorative
05.2026 - Current
Customer Service Technician
TurboTax
01.2025 - 04.2026
Nurse assistant
Oaks of Longview
03.2024 - 01.2025
Nurse assistant
Greenhill villas
07.2023 - 02.2024
Cook
Vvs
01.2023 - 06.2023
Account Advisor
vervent
11.2021 - 09.2022
Patient access representative
ut health pittsburg
11.2019 - 10.2021
team member
whataburger
05.2017 - 08.2019
Server
Sonic
05.2015 - 04.2017
Associates Degree - Computer information technology
panola college