Breanna Daley
Naples,Florida
Summary
At Frank And Dino's, excelled in enhancing guest experiences through exceptional customer service and effective multitasking. Demonstrated expertise in guest engagement and seating arrangements, while training new hostesses in service excellence. Achieved a spotless dining environment, showcasing strong attention to detail and empathy towards guest needs.
Overview
1
1
year of professional experience
Work History
Hostess
Frank And Dino's
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Kentucky
Lexington KY05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Greeting guests
Timeline
Hostess
Frank And Dino's
08.2023 - Current
Bachelor of Arts - Hospitality Administration And Management
University of Kentucky
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