Breanna De Santiago
Dallas
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Lakewood Country Club
01.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Cashier
Cavender's Boot City
04.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
American Eagle Outfitters, Inc
10.2020 - 11.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Emmett J. Conrad High School
7502 Fair Oaks Ave, Dallas, TX 7523105.2022
Skills
- Telephone reception
- Team Collaboration
- Server Support
- Reservations Management
- Multitasking proficiency
Certification
TABC Certification
Food Handler Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Host
Lakewood Country Club
01.2023 - Current
Cashier
Cavender's Boot City
04.2021 - 05.2022
Sales Associate
American Eagle Outfitters, Inc
10.2020 - 11.2021
High School Diploma -
Emmett J. Conrad High School
TABC Certification
Food Handler Certification
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